Job Information
Menzies Aviation Passenger Service Duty Manager in Denver, Colorado
Description
Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.
But at the heart of our business is our people.
Role Purpose
As a Menzies Aviation Passenger Service Duty Manager, you will be directly responsible for overseeing customer service operations on their shift. The Duty Manager will take accountability for safety, resource management, operation standards, policy implementation, client relations, and financial performance of their shift. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.
What you will be doing
Shift Management & Performance: Ensure health and safety compliance, operational efficiency, and financial performance for your shift.
Employee Development & Training: Mentor staff and handle all employee related issues, focusing on improving performance, professional conduct and attendance reliability.
Resource & Customer Coordination: Plan resource allocation for each business unit and maintain routine liaison internal and external customers and agencies.
Reporting & Compliance: Produce routine reports, complete investigations, and ensure adherence to all internal and external operational and administrative requirements.
Project & Business Support: Contribute to business unit development through accurate and timely project work and attend mandatory company and airline training sessions.
What we are looking for
Possess 3-5 years of airport ground handling industry experience with sound knowledge of passenger operations and procedures
Previous experience managing a business unit and a demonstrable track record of passenger services success
Must be 18 years of age or older
Possess and maintain valid US driver's license
Pass all pre-employment testing including a drug screen, FBI background, Customs Seal, and employment history.
Ability to proficiently read, write and speak English
Must be available and flexible to work variable shifts including weekends and holidays
Benefits
Pay: $75,000 per year
Frontier Airlines Flight Benefits
Eligible for Station Bonuses
Opportunities for Leadership Training Programs
Medical, Dental, and Vision insurance
Paid Vacation
401K Savings Plan
Employee Assistance Program
Pet Discount Coverage and Pet Insurance Plan
Uniform Provided
$40.00 Monthly Bus/Train Voucher or Free Airport Parking
Safety, Security, Wellbeing and Compliance
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is primarily done indoors; however, the individual will also be working outdoors and near terminals with consistently open doors where harsh weather conditions could affect the indoor environment. The Passenger Service Agent team is provided a Menzies Aviation uniform including a long coat.
This individual will also work with disgruntled customers throughout the airport and must maintain a positive attitude when representing our company and communicating with customers within the airport.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls; reach with arms, climb or balance; and talk or hear.
Other tasks include lifting passenger bags up to 70lbs which could also involve bending and stooping. The employee must frequently lift and/or move up to 25lbs and occasionally lift and/or move up to 70lbs.
Qualifications
Education
Preferred
- Bachelors or better
Licenses & Certifications
Preferred
- DRIVERS LICENSE
Experience
Required
- Management experience in the Airport Ground Handling business
Preferred
- Possess 3-5 years of aviation industry experience with sound knowledge of passenger operations and procedures
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.