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Hourly Wage Estimate: $21.93 - $32.88 / hour

Learn more about the benefits offered ( https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards ) for this job.

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Introduction

Do you want to join an organization that invests in you as a(an) Coordinator Guest Services? At HCA HealthONE Presbyterian St. Luke's, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

HCA HealthONE Presbyterian St. Luke's offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Coordinator Guest Services like you to be a part of our team.

Job Summary and Qualifications

The Guest Services Coordinator promotes connections between the hospital and potential and existing patients, employees, and the community. Responsible for the administrative and clerical support of the front desk area. Oversees efficient processing of assigned clerical tasks/projects, must provide an exceptional level of customer service to all hospital customers, assist with the patient flow management, prioritizes and maintains the workflow processes of the front desk, fielding and directing questions/issues to the appropriate department director if needed.

· Greet guests with a smile and offer assistance proactively.

· Familiarize yourself with hospital campus, understand patient/visitor needs and answer facility-related questions.

· Use campus map/directory and MH Cure to locate patients and guide visitors while maintaining patient confidentiality under HIPPA guidelines and HCA policy.

· Ensure wheelchair availability, and in the absence of teen volunteers, assist guests with wheelchair transport.

· Keep info desk and lobby clean, organized and well stocked (office supplies, masks, maps, seating arrangements and tables) coordinating with Environmental Services (EVS) and Plant Ops as facility needs arise.

· Supervise teen volunteers in wayfinding efforts escorting guests throughout the campus, providing wheelchair transport and ensuring timely delivery of patient mail and delivery meals.

· Collaborate with operational staff to ensure signage and campus maps meet guests’ needs.

· Strong observational skills with an understanding of public spaces and willingness to inform security of concerns.

· Provide volunteer onboarding support during lighter afternoons including corresponding with perspective volunteers, receiving new applications, maintaining orientation registration, and moving volunteers from applicant to active status.

What qualifications you will need:

· Superb communication and problem resolution skills: proven track record.

· Associates degree preferred. May substitute experience for Education.

HCA HealthONE, one of the largest and most comprehensive healthcare systems in the Rocky Mountain region, offers more than 170 care sites in the Denver metro area. Offering services across the continuum of care to meet patients’ total healthcare needs, HCA HealthONE includes seven acute care hospitals, a dedicated flagship pediatric hospital, a rehabilitation hospital, CareNow® urgent care clinics, mental health campuses, imaging and surgery centers, physician practices, home and hospice care, and AirLife Denver, which provides regional critical care air and ground transportation. Among HCA HealthONE’s acute care hospitals is Presbyterian/St. Luke’s (P/SL). P/SL has been meeting the healthcare needs of patients and their families from across the Rocky Mountain region for more than 140 years. Included on the P/SL campus is Rocky Mountain Children’s, a dedicated pediatric hospital, making the campus the only tertiary/quaternary combined pediatric and adult hospital in this region. P/SL is home to an award-winning cancer program including the Colorado Blood Cancer Institute, a solid organ transplant program, and complex orthopedics. Consistently among the Denver Business Journals’ list of top corporate philanthropists in the Denver-metro area, HCA HealthONE was named as one of the most community-minded organizations by The Civic 50 and contributed more than $1 million through cash and in-kind donations last year alone, along with more than $400M in federal, state and local taxes.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Coordinator Guest Services opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.