Job Information
Autopay Director of Titles Operations in Denver, Colorado
ABOUT US
The Savings Group (TSG), the parent company of Rate Genius, AUTOPAY and Tresl, is the most diversified consumer marketplace for automotive finance, refinance, and protection plans. Through a network of more than 180 lenders across all 50 states, TSG provides consumers more choices for their origination and refinanced auto loans, while also delivering loan volume growth to its lender network and partners through a proprietary, web-based platform. This is an onsite position at our Denver Tech Center-Denver CO office.
Why Work at The Savings Group?
Working at TSG is more than your standard J-O-B. That's because we work with some of the most amazing goal-oriented and driven people in fintech and still embody the spirit of a startup! Not only have we worked together to perfect the way we serve our customers, but we've built a pretty awesome culture in the process. Our people come from all kinds of backgrounds to create something exciting and new: A BETTER WAY TO DO CAR LOANS. We offer steady growth, a strong and supportive leadership team, and in-depth training and tools to ensure your success.
SUMMARY:
We are seeking a hands-on Director of Titles to lead a high-volume, time-sensitive operation with direct accountability for throughput, quality, and risk control.
This role is not administrative. It requires active operational leadership, daily execution oversight, and consistent performance enforcement across managers and frontline teams.
Success in this role means maintaining a 48-hour processing window, ensuring consistent daily output, preventing backlog, aging, downstream risks and ensuring healthy culture on the floor.
You are responsible for end-to-end operational flow
You are accountable for daily production consistency, not just averages
You ensure that managers enforce standards and maintain control
You identify and correct issues before they become backlog or risk
You operate in a fast-paced, high-accountability environment with competing priorities
ESSENTIAL DUTIES AND RESPONSIBILITIES include:
Own daily production across all queues
Maintain a 48-hour processing window across the operation
Ensure consistent output aligned with capacity expectations
Eliminate idle time, bottlenecks, and flow imbalances
Queue & Risk Management
Monitor and actively manage:
- Backlog levels
Aging accounts
QA turnaround times
Rejections and corrections
Perfection rates and timing
Performance Management & Accountability
Set and enforce clear daily performance expectations
Hold managers accountable for:
Team output and healthy culture
Operational discipline
Address underperformance directly and consistently
Ensure performance standards are upheld regardless of external pressures
Manager Development & Leadership
Develop production managers into strong operational leaders
Ensure managers:
Understand capacity, flow, and urgency
Maintain real-time visibility into operations
Take ownership of results, not just activities
Process Discipline & Continuous Control
Establish and maintain a daily operating rhythm
Ensure consistency in execution across all teams
Identify inefficiencies and implement practical, sustainable improvements
Prevent recurring issues through structured control mechanisms
Required Profile
A hands-on operator, not a high-level supervisor.
Comfortable working in fast-paced, high-pressure environments
Naturally accountability-driven and results-oriented
Able to balance firmness with professionalism in people management
Highly attentive to detail, flow, and operational signals
KNOWLEDGE, SKILLS AND ABILITIES
Proven experience leading high-volume operational teams
Strong understanding of throughput, capacity, and workflow management
Demonstrated ability to enforce performance standards consistently
Experience managing frontline managers and driving accountability through layers
Ability to make decisions quickly with incomplete information
Titles experience is a big plus
BENEFITS
Paid time off and paid holidays
401K Savings Plan
Four health insurance plan options
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Dental and Vision insurance
Long- and Short-Term Disability and Life insurance
Access to building fitness center
Free parking or covered parking options and transportation assistance
Casual professional work environment
Beautiful office located in the Denver Tech Center with mountain and skyline views
COMPENSATION
This position pays a range of $120 K - $140 K based on relevant experience and education.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch or crawl; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MACHINES, TOOLS, AND EQUIPMENT
A person working in this position can be expected to work with a computer workstation and/or laptop, phone, copier, and fax.
Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.
The Savings Group (including all its subsidiaries: AUTOPAY, RateGenius Loan Services, Inc., and Innovative Funding Services dba Tresl) is an equal opportunity employer. With regard to hiring and promotions, qualified persons will not be denied employment opportunity based on race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age 40 and over, disability, military status, or genetic information. Any questions or concerns about our EEO policy should be directed to Human Resources
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