Job Information
Colgate-Palmolive CBS Order to Invoice Analyst in Del. Miguel Hidalgo, Mexico
No Relocation Assistance Offered
Job Number #172515 - Del.Miguel Hidalgo, Mexico City, Mexico
Who We Are
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
About the Role
Manage the Order-to-Invoice (OTI) process following CP Best Practice standards ("Essentials"). This role is responsible for total customer service management for assigned accounts, primarily serving as the lead contact for the CDO team. You will ensure on-time deliveries and cultivate effective relationships between Customer Development Teams (CDTs) and Logistics.
Responsibilities
Execute the OTI cycle using SAP, minimizing manual intervention and ensuring compliance with selling terms.
Act as the primary contact for internal customers to resolve delivery issues, returns, and claims.
Partner with CDTs and Logistics to troubleshoot distribution bottlenecks and optimize shipping efficiencies.
Monitor and analyze KPIs to take corrective actions and improve overall service levels.
Generate periodic reports (Weekly/Monthly) on customer service performance and Cost-to-Serve metrics.
Collaborate on cost-reduction initiatives like plant-direct shipments and pallet layer efficiencies.
Required Qualifications
Bachelor’s Degree in Industrial Engineering, Logistics, Business Administration, or related fields.
At least 1+ years of experience in Customer Service, Order Fulfillment, Planning, or Supply Chain.
Proficiency in SAP and Advanced Excel.
Advanced English fluency.
Preferred Qualifications
Excellent verbal and written skills to interact with all organizational levels.
Experience with APO (Advanced Planning and Optimization).
Strong analytical skills to identify and eliminate supply chain inefficiencies.
Proven ability to manage complex delivery exceptions and returns resolution.
Proactive mindset for process improvement and "touchless" order management.
Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form (https://docs.google.com/forms/d/e/1FAIpQLSdaxk_eF4utznQoVHlxmL9jVFJbOkM4Oe5CAdKOg-h9EPdLfg/viewform) should you require accommodation.
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