Job Information
Butterfly Effects Desktop Support Specialist in Deerfield Beach, Florida
350 Fairway Drive suite 101a, Deerfield Beach, FL 33441, USA | Corporate | FL - Corporate - Deerfield Beach | Salary | 55,000-60,000 per year | Full Time
| Full benefit package available for full-time employees
Butterfly Effects
Desktop Support Specialist (On-Site)
At Butterfly Effects, technology supports the work our teams do every day to serve children and families. We are looking for a Desktop Support Specialist who can take ownership of the day-to-day technology experience at our corporate office while helping ensure our systems remain reliable across a growing network of locations. This role will give you the opportunity to go beyond basic helpdesk support and serve as a key partner to our managed service provider (MSP).
The ideal candidate will be someone who enjoys solving problems as they arise as well as being interested in improving systems and their own skill set over time. The right candidate will be curious about how things work, proactive about identifying opportunities for improvement, and interested in helping implement automation, system integrations, and other operational improvements alongside the Director of IT. They will have the opportunity to participate in innovative and interesting projects.
Note from the Director of IT
This position will work closely with me and will have visibility into many areas of our technology environment.
While the day-to-day work includes supporting employees and maintaining systems, the goal of this role is broader than traditional helpdesk support. The person in this position will be given the opportunity to grow and acquire new and meaningful knowledge to help develop their career and skill set. They will be trusted to take ownership of the environments they support and help ensure our systems remain organized, reliable, and scalable as the organization grows.
People who succeed in this role tend to:
Enjoy solving technical problems independently
Take pride in keeping systems organized and well documented
Look for ways to improve processes rather than only reacting to issues
Be curious about how technology works and interested in learning new tools
Want to grow beyond traditional desktop support over time
The right candidate will have opportunities to gain experience in automation, systems integration, and operational improvements across the organization.
Responsibilities
IT Support & Deployment
Serve as the primary IT support resource for the corporate office, troubleshooting issues involving laptops, peripherals, printers, conferencing equipment, and business applications
Configure and deploy workstations and equipment for new hires and device replacements while supporting Microsoft 365 applications including Outlook, Teams, and SharePoint
Manage the provisioning, shipping, lifecycle management, and recovery of company laptops across corporate and remote staff (approximately 20 devices per month)
Coordinate with our MSP to support technology across multiple locations, including tracking and ensuring resolution of support requests
Assist with new location technology setup, including coordinating ISP installations, validating network connectivity and FortiGate equipment, and occasionally traveling to support deployments
IT Asset and Vendor Management
Manage company technology inventory across locations using our asset management platform, including tracking device assignments, shipments, and equipment recovery
Coordinate with vendors and service providers to resolve issues or schedule installations
Assist with administration and support of systems including:
Microsoft 365 / Entra ID
RingCentral and Vonage phone systems
Fortinet / FortiGate network infrastructure
Process Improvement and Automation
A portion of this role will involve helping improve how our teams use technology. Examples may include:
Identifying repetitive or manual tasks that could be automated
Assisting with integrations between systems and internal tools
Supporting automation and scripting efforts using tools such as PowerShell, JavaScript, Python, or workflow platforms
Helping departments use technology more effectively and efficiently
Qualifications
2+ years of experience in desktop support or IT support roles
Strong troubleshooting ability across Windows operating systems and business applications
Strong experience supporting Microsoft 365 environments
Ability to communicate clearly with non-technical users
Strong organizational skills and ability to manage multiple requests and priorities
Comfortable working with vendors and external IT partners
Experience deploying, shipping, and managing the lifecycle of company laptops or end-user devices
Preferred Qualifications
These are not strict requirements, but experience in these areas is highly valued.
Associate's degree in IT or a related field, bachelor's preferred
2-5 years of previous Help Desk experience in a recent role
Experience with Microsoft 365 and Entra ID administration
Familiarity with VoIP systems such as RingCentral or Vonage
Scripting or automation experience (PowerShell, JavaScript, Python)
Experience with workflow automation tools (n8n, Zapier, Power Automate, etc.)
Experience supporting distributed or multi-location organizations
Familiarity with Fortinet / FortiGate firewall and networking environments
Compensation & Benefits
Salary: $55,000 - $60,000 per year, depending on experience
PTO: Paid time off and paid holidays
Comprehensive health coverage: Medical, dental, vision, life insurance, supplemental coverage, and HSA options
Future security: 401(k) to build your future/retirement planning
Work from home policy (up to 15 remote days annually)
Opportunities for professional growth and continued learning in IT systems and support
The chance to make a meaningful impact while supporting the technology that powers our mission
Who We Are
Since 2005, Butterfly Effects has supported over 14,000 families through our compassionate, family-centered ABA therapy. Our mission is to partner with families affected by autism to help children live more joyful, independent lives. Our name and butterfly logo symbolize transformation, growth, and love-core values that guide everything we do.
Learn more at www.butterflyeffects.com.