Job Information
Riverside Community Care Director of Quality Management in Dedham, Massachusetts
Riverside Community Care
Love What You Do!
Director of Quality Management
Join Riverside in advancing our mission of excellence and integrity across all we do!
The Director of Quality Management (QM) plays a pivotal leadership role, partnering with the Vice President of Quality Management to oversee the day-to-day management and implementation of Riverside’s quality management, compliance, and risk management systems.
In this key position, the Director of Quality Management:
ensures the effectiveness and consistency of systems related to incident reporting, investigations, human rights, records management, and regulatory compliance—maintaining frameworks and workflows that meet the highest standards of accountability and performance
provides direct supervision to the Quality Management Specialist, Records Manager, Medical Records Specialist, and Investigation Specialist, guiding the team in daily operations and strategic initiatives
assumes delegated responsibility for departmental oversight in the absence of the VP of QM and escalates high-risk or organization-wide concerns as appropriate
fosters a culture of accountability, consistency, and compliance with regulatory and contractual requirements across Riverside
provides guidance, training, and consultation to divisions on a variety of key topics, ensuring operational excellence
Schedule: Full Time Monday - Friday; hybrid on-site two days per week, including every Tuesday
Salary Range: $85,000 - $95,000/year
Why You'll Love Riverside
We make a true difference in people’s lives through rewarding work. Most of our jobs come with great benefits – including healthcare, numerous professional development opportunities, and generous time off - all in a respectful and inclusive environment, perhaps why Riverside was named a Boston Globe Top Workplace and a best-in-state employer by Forbes.
Benefits include:
Comprehensive, high-quality health, dental, and vision insurance options
Flexible Spending Accounts – both medical and dependent care
Eleven paid holidays
Separate accruals for vacation (increases with tenure), personal, and sick time
Tax-deferred 403(b) retirement savings plan with employer match
Employee Assistance Plan / Travel Assistance Plan
Employee bonus for referrals resulting in hiring
Discounts to movie theaters, sporting, and entertainment events
Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner’s fee
Learn more about our benefits and culture:
Our Benefits (https://www.riversidecc.org/careers/employee-benefits/)
Our Culture
Hear what employees think about working for Riverside! (https://www.youtube.com/watch?v=yh5_qJ-SZ7o)
Required Skills
Strong analytical and problem-solving skills, with the ability to assess risk and make sound decisions
Demonstrated ability to manage sensitive and confidential information
Excellent written and verbal communication skills
Demonstrated ability to manage multiple on-going projects
Must be proficient in the use of Microsoft Word, Excel and Outlook
Valid driver’s license and access to a vehicle for local travel
Required Experience
Bachelor’s degree in a related field (e.g., healthcare administration, social work, psychology, public health, or a related discipline) or equivalent experience required; Master’s degree preferred
5 plus years of progressive experience in healthcare or human services, including at least 2-3 years in a supervisory role with demonstrated ability to lead cross-functional teams
Demonstrated experience in quality management, including regulatory compliance, incident reporting systems, and HIPAA law
Riverside Community Care is dedicated to respect, integrity and engagement of all individuals. We are committed to building an inclusive and culturally competent organization and we value the richness of having a diverse applicant pool. As an employer committed to equal opportunity, all qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, marital status, sexual orientation, military status, national origin, disability, or any other characteristic as established by law.