Job Information
WOLTER, INC. Service Dispatcher-Industrial Battery in DE PERE, Wisconsin
JOB REQUIREMENTS: -Monitor service calls for battery/charger related field repairs, ensure all jobs are assigned and completed as required. -Monitor workflow for battery/charger related shop repairs including quoting and follow up. -Schedule and dispatch battery service techs. -Respond to phone calls from customers and battery service techs. -Stay in contact with customers and inform them of any changes in the schedule. -If there are parts on order through the Parts Department, maintain contact with Parts Department to ensure timely receipt of parts and reschedule return trips as needed. -Issue repair orders for new jobs or units that are scheduled for maintenance. -Issue purchase orders to vendors for miscellaneous purchases needed to complete jobs (non-parts). -Review Open Order Analysis daily to ensure all jobs are on schedule and closed as needed. -Assist battery technicians as needed with any questions or concerns you can help with (not technical info). -Prepare work orders for closeout and approve for billing. -Approving timecards/completing their weekly hours for payroll. -SM - Scheduling and Battery Washes. Prepare Fleet maintenance reports. -Monitor boost charge schedule to keep batteries at proper state of charge. -Monitor scrap inventory and schedule scrap pick-up. -Input data in V-Simple for warranty orders. -Reporting battery cycler tests as needed. -Monitor and order shop supplies (acid, etc.). -Perform projects as requested. ***** OTHER EXPERIENCE AND QUALIFICATIONS: -Ability to organize and manage multiple priorities -Excellent telephone and customer service techniques. -Strong computer proficiency. -Commitment to company vision and mission. ***** APPLICATION INSTRUCTIONS: Apply Online: http://www.wolterin.com/careers