OneMain Financial Jobs

Your Leadership.

Our Power.

Unlimited Potential.

Taylor Corporation

has

big plans for the

future

and we need talented leaders to get us there. We power the world's leading brands

-

and our

employees'

careers

-

by

unlocking potential

everywhere

we see it.

If

you love to lead, are open to

new

ideas

and

inspire

the best in others, we should talk.

We're

passionate about our

work,

we believe there is always a better way, and

we're

looking for

professionals like

you.

Want to be part of something powerful

?

It's

time to look at Taylor.

Your Opportunity: Taylor Corporation is looking for a Customer Service Supervisorto join one of our offices in Dayton, OH, White Bear Lake, MN or Amsterdam, NY.

Work Authorization: To be considered for Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

Your Responsibilities:

Customer Service Leadership & Team Development

• Lead, coach, and develop a team of 12 - 18 customer service professionals supporting branded merchandise initiatives for clients
• Establish performance expectations, conduct regular reviews, and provide ongoing feedback and training
• Promote a serviceoriented culture focused on responsiveness, accuracy, and client satisfaction
• Serve as an escalation point for complex client issues and ensure timely resolution

Client & Account Support

• Oversee daily customer service operations while building a collaborative team culture
• Partner closely with Sourcing, Sales, Leaders, Operations and to ensure team delivers seamless client support
• Maintain strong client relationships by ensuring consistent communication, proactive problem solving, and service excellence
• Support on-boarding of new clients, programs, and team members

Process Improvement & Reporting

• Develop and refine customer service processes, documentation, and best practices
• Track and analyze service metrics (response time, order accuracy, escalations, client satisfaction)
• Identify trends, risks, and improvement opportunities and implement corrective actions
• Support system enhancements, testing, and adoption of new tools or platforms

You Must Have:

• 3 years of customer service experience, with prior leadership or supervisory responsibility
• Experience in promotional products, branded merchandise, fulfillment, logistics, or eCommerce environments preferred
• Strong understanding of order management, inventory concepts, and customer service workflows
• Proven ability to manage multiple priorities in a fastpaced, deadlinedriven environment

Skills & Competencies

Strong leadership, coaching, and communication skills

Clientfocused mindset with a proactive, solutionsoriented approach

High attention to detail and commitment to accuracy

Ability to analyze data and use insights to i