Job Information
Robert Half Customer Service Representative in Dayton, Ohio
Description
We are looking for a dedicated Customer Service Representative to join a non-profit organization in Dayton, Ohio. In this Contract to permanent position, you will play a vital role in supporting individuals transitioning from public housing to homeownership. This role requires strong organizational skills, excellent communication abilities, and a passion for helping others achieve their goals.
Responsibilities:
• Manage cases effectively, ensuring participants meet specific criteria for program eligibility.
• Collaborate with public housing residents and voucher holders to explore pathways to homeownership.
• Facilitate funding allocation by tracking participant progress and ensuring grant requirements are met.
• Conduct meetings at various locations, delivering presentations and engaging with diverse groups.
• Maintain detailed records and meet deadlines associated with grant funding and program requirements.
• Provide consistent follow-up with participants to ensure they remain on track with the program objectives.
• Assist with administrative tasks, including order entry and eligibility verification.
• Respond to inbound and outbound calls with professionalism and a customer-focused approach.
• Offer solutions to address challenges participants may face during their journey to homeownership.
• Work closely with internal teams to ensure grant compliance and program success.
For immediate consideration, call 937.224.8326.
Requirements • Proven experience in case management or a similar role, preferably within public housing or grant-funded programs.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Comfortable speaking to groups and delivering presentations in various settings.
• Excellent communication and interpersonal skills to engage effectively with participants and stakeholders.
• Familiarity with administrative processes, including order entry and eligibility verification.
• Ability to work independently while collaborating with a team to achieve program goals.
• Experience with customer service, including handling inbound and outbound calls.
• Knowledge of grant funding processes and compliance requirements is highly desirable. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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