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Your Leadership. Our Power. Unlimited Potential. Taylor Corporationhasbig plans for thefutureand we need talented leaders to get us there. We power the world's leading brands-and ouremployees'careers-byunlocking potentialeverywherewe see it.Ifyou love to lead, are open tonewideasandinspirethe best in others, we should talk.We'repassionate about ourwork,we believe there is always a better way, andwe'relooking forprofessionals likeyou. Want to be part of something powerful?It'stime to look at Taylor. Your Opportunity: Taylor Enterprise Solutions is looking for a Customer Service Managerto join the team in-office in Dayton, OH. Work Authorization: To be considered for the Taylor opportunities, candidates mustbe authorized towork in the United States without the need for employer sponsorship. Your Responsibilities: Motivate, coach and lead a team of 12 - 19 members to deliver a consistent, exceptional customer experience every time. Recruit, hire, train, consistently coach and retain team members Ensure Key Performance Indicators and expectations are met. Manage efficiency by staffing customer service to meet the fluctuations in customer demands and programs. Maintain professional, proactive and effective communication while sharpening similar skills within the team. Own and elevate the customer experience regardless of issue or source. Direct and coordinate activities concerned with the operation of customer service within the company guidelines and policies. Help create action plans to operationalize company goals and objectives. Set priorities, track activity, manage workflow, identify opportunities and help allocate resources to meet customer deadlines and build strong business relationships. Foster a customer-focused team of driven individuals with an eye for continuous improvement and raising our level of service. Help the team implement change and manage through it as needed. Help teams understand and the customer articulate their needs. Develop teams' ability to effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs. Act as a coach and mentor to members of the team and cross-functional partners. Continue to sharpen skills and drive personal growth while aiding others to do the same. Lead complex customer and company-focused projects and deliverables. Be available to support your customers and the team. You Must Have: 4 year University Degree in Business or other related field OR 12 years of customer service or sales experience 4 years' experience managing direct reports 8 years project management experience Document management, marketing, technology or growth industry experience Robust presentation skills and business presence Strong leadership, communication, and organizational skills Excellent MS Office Software skills Advanced computer experience and ability to implement multiple new technologies. We Would Also Prefer: Salesforce.com experience Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/ About Taylor Corporation One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries