OneMain Financial Jobs

Fernco, Inc. is looking for a talented technical professional to join our continuously growing team!

When you invest in us, we invest in you!

At Fernco, we pride ourselves on being an employee-centric and customer-focused organization. We believe in equity, transparency, honesty, and integrity. We support a culture of respect and equal opportunity. Whenever possible, our goal is to promote from within and encourage development within a role and team. This commitment invests in our people, which in turn develops product knowledge and expertise that fosters trust and long-term relationships with our customers.

What we offer:

• A strong team culture with monthly employee luncheons
• Paid time off: Vacation and Sick Pay
• Birthday Paid Off
• Paid Holiday
• Tuition reimbursement
• In house paid training
• Career path consulting
• Job shadowing
• Company paid telehealth program
• Full coverage health, dental and vision insurance
• Company paid life, short- and long-term insurance

Position Overview:

Provides technical support to standardize and streamline the use of the DMS/ECM software applications that support CCI North American Operations. Evaluates and confirms that external and internal data/information requirements are configured in key business software applications to meet the needs of end-users. Provide project support to IT Department related CCI improvement initiatives. Maintain open communication with all levels of management.

Essential Functions:

Infrastructure

• Facilitate brainstorming sessions to flush out current/future state designs alternatives and to define potential changes to the use of key business software applications.
• Conduct pilot tests to assess end-user performance issues/concerns, and to determine training requirements for the use of key business software applications.
• Develop application instructions, job aids and/or work instructions to communicate new procedures and changes to the use of key business software applications. Provides on-the-job training to stakeholders and/or end-users on an as-needed basis.
• Investigate end-user questions and/or problems; facilitates timely response until resolution.
• Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers.
• Manage DMS/ECM end user accounts, permissions, access rights, and storage allocations in accordance with best practices regarding privacy, security, and regulatory compliance.
• Proactively identify opportunities to improve workflow and processes
• Ensure releases/updates to the Enterprise Data Management System are functionally validated and communicated to all appropriate stakeholders
• Build/configure workflows within ECM Software System

Change Management

Facilitates the process for change management and ensures that each change follows the complete procedure to ensure minimum disruption to IT services.

Ensures that changes are logged, prioritized, categorized, assessed, authorized, planned, and scheduled, and are introduced in a controlled and coordinated manner.

Liaises with all necessary parties to coordinate change building, testing, and implementation, in accordance with schedules.

Whenever changes are implemented, updates the solution and user documentation and the procedures affected by the change accordingly.

Work with third parties, IT personnel and key business stakeholders to ensure that company equipment, systems, services, and facility are com