Job Information
Trinity Health Patient Account Rep-full time-Days in Davenport, Iowa
Employment Type:
Full time
Shift:
Day Shift
Description:
Join the MercyOne FAmily! We are looking to hire a Patient Account Rep.
As a Patient account req at MercyOne, use a customer-focused approach in response to billing and collection inquires for hospital related services. Prepares necessary paperwork for billing of hospital services and responds to patient concerns regarding such services or billing. Serves patients of all ages. This position has the responsibility for following the philosophy, objectives, policies and procedures of MercyOne Medical Center - Dubuque.
Customers include patients, families, referral visitors, co-workers, volunteers, physician offices, insurance companies, attorneys and the general public.
General Requirements:
Adheres to the principles of caring and expected behaviors outlined in MercyOne Medical Center's Model of Caring and Trinity Health's Code of Conduct, fostering a climate where all customers are treated in a manner consistent with MercyOne Medical Center's Mission and Values.
Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
Performs other duties consistent with purpose of job as directed.
Performs billing procedures for MercyOne Medical Center hospital services. Generates billing information accessing electronic systems and following established procedures.
Initiates follow up procedures on unpaid claims according to hospital policy. Reviews all unpaid claims on a regular scheduled basis with insurance companies.
Responds to third party requests, attorneys, etc. within appropriate time frames.
SKILLS AND ABILITIES REQUIRED:
Must beaccurateand thorough in performing job functions.
Musthave effective telephone communication skills.
Must have the ability to adjust to frequent interruptions and function well under pressure.
Must have the ability to develop,organizeand implement new processes independently.
Mustpossessstrong interpersonal skills anddemonstratethe ability to interact with others in a helpful and courteous manner.
Must have the ability toanticipateand stay ahead of problems, prioritize workload.
Must have the ability to type 40-45 words per minute andoperateCRTkeyboard, and other mechanical devices.
Education:
High school diploma or GEDrequired.Degreefrom higher level education degree that requires a high school diploma or GED as a pre-requisite is alsopermitted.
Business college courses or associate degree preferred.
One to two years medical billing experience preferred.
HospitalServices knowledgepreferred.
Hands on knowledge of electronic billingsystem.
Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!
Visit MercyOne Careers (https://www.mercyone.org/careers/) to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.
Want to learn more about MercyOne Genesis? Click here: MercyOne Genesis | Stronger. Together. As One! (https://www.genesishealth.com/)
Davenport/Quad Cities
Davenport and the Quad Cities region combine affordability with vibrant culture. Families benefit from the Davenport Community School District and nearby colleges like St. Ambrose University and Augustana College. The area offers museums, riverfront parks, bike trails and year-round festivals, plus easy access to Chicago and Des Moines for weekend trips.
MercyOne Genesis Davenport Medical Center, established in 1869, is one of the largest employers in the Quad Cities, with a workforce of nearly 5,000 employees. The non-profit regional health system has 674 licensed beds and more than 70 locations, serving a 17-county bi-state region of the Quad Cities in eastern Iowa and western Illinois. It offers NICU, cancer, cardiac, robotics, critical care, pediatrics, women’s health, surgical, emergency, stroke, imaging, lab and weightmanagement services. Recognition includes IBM Watson top15 health system, Leapfrog “A” safety grade, U.S. News topranked hospital, national quality leadership, IT Most Wired, nursing excellence designations and Great Iowa Nurse honorees.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran