OneMain Financial Jobs

JOB REQUIREMENTS: Essential Functions: Provide end user support via phone, remote management tools and in-person Configure and deploy desktops, laptops, printers, phones and other devices Gain knowledge and support other devices specific to law enforcement, jail operations or other departments Work with other state agencies and vendor support teams collaboratively to resolve problems Work within our Sheriff\'s Office and jail operations Assist in more advanced duties such as network and system administration, cybersecurity, backup, patch management, CJIS compliance, 911 computer aided dispatch, voice and radio communication systems, law enforcement vehicle camera and body cam systems, and related project deployment and administration duties Other duties as assigned ***** OTHER EXPERIENCE AND QUALIFICATIONS: Required Qualifications: Experience providing customer support in an IT help desk environment Experience identifying and resolving software and hardware problems in an IT support role Experience installing and configuring computer workstations according to existing equipment configurations Ability to lift and install equipment up to 50lbs Ability to work in difficult workspaces such as under desks and in cramped network closets where bending, crawling, reaching, or similar may be necessary Ability to be fingerprinted according to Criminal Security Information Systems requirements Understanding of HIPAA and PII sensitive information and the necessity for confidentiality Preferred qualifications: Experience providing technical support to a large organization (approximately 250+ users) Experience in the following areas: o Desktop systems (Windows 10 and 11) o Office 365 Exchange online (email, Teams, SharePoint) o Server Systems up to Server 2022 o Microsoft Active Directory o Networks o Software Applications o VIOP Phone Systems Insisting upon excellence from themselves and are great at following processes and procedures to drive efficiency Exceptional interpersonal and communication skills, with a focus on rapport-building, listening and questioning skills Ability to present ideas in a user-friendly, business-friendly manner Proven analytical, problem-solving and documentation skills Experience working in a team-oriented, collaborative environment ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.lafayettecountywi.org/hr/job-opening/information-technology-technology-support-specialist