Job Information
Citi Trends Distribution Center Supervisor in Darlington, South Carolina
JOB SUMMARY:
The Distribution Center Supervisor is responsible for assisting the Inbound and Outbound Distribution Center Manager and other Distribution Center Managers by overseeing the efficient processing of received goods. While providing leadership for the team, the goal is to ensure that productivity and quality metrics are consistently met through collaboration and quality checks, while providing training and guidance where needed. The Distribution Center Supervisor will play a critical role in building a positive work culture, driving employee involvement, and supporting change management efforts within the retail organization.
DUTIES/RESPONSIBILITIES:
Assists Managers with issuing work assignments to associates within the departments
Assists Managers with training associates on current work procedures and ensuring compliance with current SOPs within the departments
Responsible for meeting all expected KPIs for your area
Answers questions from associates. Escalates issues to other Supervisors and Managers
Assists Managers with monitoring production rates and quality for each associate
Assists Supervisors and Managers with monitoring workflow and backlog and takes appropriate action to remedy any concerns
Handles special projects and assignments as needed
Performs other duties as may be assigned
REQUIRED SKILLS/ABILITIES:
Proficiency or working knowledge of and experience with Lean and Kaizen principles
Work assignment and labor planning
Shift coordination and workload balancing
Prioritization of tasks in fast-paced environments
Monitoring attendance and productivity
Tracking productivity, accuracy, and quality metrics
Conducting quality checks and audits
Identifying performance gaps and implementing corrective actions
Managing workflow, backlog, and throughput
On-the-job training and coaching
SOP enforcement and documentation adherence
Ensuring safety and compliance with company policies
Cross-training associates to improve flexibility
Identifying operational bottlenecks
Escalating issues appropriately to managers
Supporting continuous improvement initiatives
Handling special projects and operational changes
Inbound receiving, put-away, and outbound shipping processes
Inventory control basics
Order fulfillment and staging
Understanding warehouse layout and material flow
Warehouse Management Systems (WMS)
Basic data entry and report interpretation
Productivity and quality tracking tools
Familiarity with scanners, RF devices, or barcode systems
Knowledge of warehouse safety standards
Understanding of material handling equipment (e.g., pallet jacks, conveyors, forklift certification a plus)
Ergonomic and hazard awareness
Clear verbal communication with associates and managers
Ability to explain procedures and expectations
Active listening and responding to associate questions
Professional written communication for reports and documentation
Leading by example on the floor
Providing constructive feedback
Motivating associates to meet productivity and quality goals
Supporting new hires and underperforming associates
Managing interpersonal conflicts calmly and fairly
Maintaining professionalism under pressure
Building trust and credibility with associates
Adapting leadership style to different personalities
Holding associates accountable to standards
Taking responsibility for department results
Supporting management decisions and initiatives
Demonstrating reliability and consistency
Strong organizational skills
Time management and adaptability
Attention to detail
Ability to work independently with minimal supervision
Dependability and strong work ethic
Willingness to learn and improve processes
Ability to read and understand documents such as general correspondence, department reports, and office procedures.
Ability to speak effectively with employees of the company.
EDUCATION/EXPERIENCE:
High school diploma, GED, two years related experience and/or training; or equivalent combination of education and experience.
PHYSICAL REQUIREMENTS:
While performing the duties of this job, the employee is regularly required to stand. The employee must frequently use their hands to handle or feel objects and must be able to speak and hear clearly.
The employee may occasionally need to lift and/or move up to 50 pounds. Specific vision abilities required for this job include close vision, distance vision, and depth perception.
The employee must be able to reach up to a height of six feet and down to six inches to place merchandise.
The employee must be able to read and understand messages on scanners and pick modules.
The employee must be able to work effectively in a fast-paced environment.
GENERAL INFORMATION:
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Equal employment opportunities are provided to all employees and applicants for employment. Discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. is prohibited.