OneMain Financial Jobs

Company Description Williams Lea, by RRD is a global business support services company with a strong legacy-over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world-especially within legal, financial, and professional services industries. We're a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it's supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we're the behind-the-scenes team making everything run smoothly. Job Description Schedule: Mon-Fri, 10am to 7pm Location: Hybrid with 2 days onsite (Columbus, OH) The Senior Administrative Associate/Doc Associate (Dual) provides a variety of direct administrative support functions to a site, office and/or client, which may include tasks such as document processing, proofreading, expense reports, time entry, calendar and phone management, invoice entry, and opening client matters. The Senior Administrative Associate (Dual) will be a proven subject matter expert that will assist with training, operational process improvements, and provide thought leadership to the wider team of Admins. In this dual role, the ideal candidate will also have the following skill sets: MS Word, Redlines, MS Excel, PowerPoint, Visio, Adobe Acrobat, Conversions and transcriptions. (* denotes an "essential function") *Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, supporting specialized projects using established procedures, standards, and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests and data entry for expenses/time/invoices and other areas as needed. *Opening client matters and/or performing client conflict checks. *Utilize appropriate logs and/or tracking software for all administrative support work. *Ensure that job tickets are properly filled out before beginning work. *Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle. *Create reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge), docket management, document/email management, proforma review, new matter management. *Communicate with team members, lead, supervisor or client on job or deadline issues. *Meet contracted deadlines for accepting, completing, and delivering all work. *Troubleshoot complex software or hardware problems. *Answer telephone, emails, and place service calls when needed. *Interact with clients over the phone, via video or electronically. *Assist in developing training plans and process maps for the administrative operation *Deliver direct support training plans to a team of Admins *Serve as a subject matter expert and resource for junior direct support employees Prioritize and manage workflow. Perform quality assurance on own work and work of others. Train junior staff members, as needed. Help to foster a proactive environment of continuous service enhancement and relationship building with the client. Adhere to Williams Lea policies in addition to client site policies. Use equipment and supplies in a cost-efficient manner. Working conditions Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site. Ability to work overtime as needed. Work is performed in a professional work environment. Business casual attire required. Qualifications High school diploma or equivalent e