Job Information
Insight Global ServiceNow ITOM Lead / Service Mapping Lead in Dallas, Texas
Job Description
We are seeking a senior‑level ServiceNow ITOM professional to serve as a technical lead for a major ServiceNow ITOM and Service Mapping initiative. This role will be heavily focused on Service Mapping, CMDB, Event Management, and Asset Management (HAM & SAM), with responsibility for leading large‑scale mapping efforts and driving an upcoming Event Management project scheduled to begin in June.
This is a hands‑on leadership role for someone who can jump in immediately, understand the environment, and own delivery across complex ServiceNow ITOM initiatives.
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Skills and Requirements
Strong ServiceNow ITOM background with demonstrated hands‑on experience
Deep expertise in:
Service Mapping (heavy emphasis)
CMDB
CSDM
Event Management
HAM and SAM
Experience supporting large, complex enterprise environments
Strong understanding of how applications are architected and how infrastructure supports end‑to‑end services
Ability to lead, execute, and manage multiple initiatives concurrently
Comfortable working in a fast‑moving, delivery‑focused environment