Job Information
Bank of America Senior Operations Team Lead - Enterprise Correspondence Operations in Dallas, Texas
Senior Operations Team Lead - Enterprise Correspondence Operations
Pennington, New Jersey;Charlotte, North Carolina; Plano, Texas; Fort Worth, Texas; Dallas, Texas
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To proceed with your application, you must be at least 18 years of age.
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Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an understanding of foundational operations and familiarity in a specific product line.
Schedule: Monday - Friday | 8:00 am - 5:00 pm
Responsibilities:
Resolves day-to-day problems and executes deliverables within the business unit
Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
Manages team workload and provides oversight and direction to team
Evaluates efficiencies and identifies areas of improvement and growth to the overall process and implements process improvement opportunities
Maintains internal, operational, and financial controls and works within risk appetite of the business unit
Required Qualifications:
4–5 years of operations experience with a proven ability to manage and execute multiple, often competing priorities while meeting deadlines and adhering to policies and standards.
2+ years of experience coaching associates to strengthen performance, develop skills, and support career growth.
Experience setting strategy guidelines and contributing to long‑term planning and execution.
Ability to lead a small team by establishing strategy, managing deadlines, and effectively handling escalations.
Ability to lead calls, meetings, and strategy sessions with medium‑sized audiences.
Ability to decompose complex issues and drive timely, well‑informed decisions, using sound judgment on when to seek input and when to act independently.
Strategic thinker and self‑starter who is organized, versatile, and capable of working with minimal oversight.
Demonstrated ability to perform well under pressure and escalate issues appropriately to maintain timelines.
Ability to communicate complex ideas clearly and concisely to shape stakeholder perspectives and build trust.
Strong listening, verbal, and written communication skills with keen attention to detail.
Exceptional time‑management and organizational skills.
Eagerness to continuously improve, develop new skills, innovate, and adapt to evolving industry needs.
Effective interpersonal skills with the ability to solicit and integrate input from others.
Ability to work independently as well as part of a virtual team.
Desired Qualifications:
Experience and knowledge of document / correspondence creation processes
Experience working with multiple business partners and comfortable navigating various organizations to ensure right stakeholders are involved
Skills:
Leadership Development
Performance Management
Process Management
Process Performance Management
Talent Development
Account Management
Client Management
Customer Service Management
Relationship Building
Business Operations Management
Policies, Procedures, and Guidelines
Risk Management
For internal employees; participation in a work from home posture does not make you ineligible to post, however, may require to meet the workplace excellence policy.
Shift:
1st shift (United States of America)
Hours Per Week:
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
View your "Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) " poster.
View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.