Job Information
CyrusOne Senior Manager, Customer Compliance in Dallas, Texas
The Sr. Manager, Customer Compliance owns CyrusOne’s customer assurance program, leading customer audits, and site assessments, coordinating evidence requests, and ensuring accurate, on-time completion of customer questionnaires, third-party risk assessments, and due diligence deliverables. The role builds a scalable operating model (standard audit packages, templates, playbooks, response library) and mobilizes cross-functional SMEs across the business to protect CyrusOne’s sensitive information while delivering a best-in-class customer experience by delivering timely, accurate, and secure responses while enforcing appropriate scope control, confidentiality, and evidence-handling standards. The role also manages and develops specialist resources that execute day-to-day audit coordination and questionnaire workflows.
Key responsibilities
1) Customer audits & site assessments
Own the full customer audit/site assessment lifecycle: intake, scoping/approval, scheduling, pre-read package delivery, facilitation (virtual/onsite), evidence follow-up, closure, ensuring consistent quality and customer experience.
Serve as the primary facilitator for customer audits, ensuring CyrusOne assigns and coordinates the appropriate Compliance lead and that customer requirements (timelines, visitor registration, required materials) are met.
Coordinate and mobilize the right SMEs per engagement, including (as applicable): Operations, Service Delivery, Physical Security, Cybersecurity, Risk, Safety/EHS, Sustainability, Legal, Procurement, Finance, Insurance, and Tax.
Build and maintain standardized audit artifacts (site audit decks, standard narratives, templates/macros, response knowledge workflows) to reduce duration and bespoke effort while maintaining completeness and accuracy—including supporting insurance audits and external auditor engagements.
Establish and enforce guardrails for scope, sensitive area restrictions, and evidence handling (redaction/sanitization and secure delivery methods), balancing transparency with protection of CyrusOne and other customers.
2) Questionnaires, risk assessments, and customer due diligence
Own intake, triage, and completion for customer questionnaires and risk assessments including customer portal workflows and deadlines and ensure responses meet quality standards and confidentiality expectations.
Maintain and continuously improve a standard response library/knowledge base workflow, and standardized assurance packages to speed turnaround and improve consistency.
Manage third-party risk assessments with clear rules of engagement (e.g., handling of third-party portals/terms and conditions, NDA expectations), ensuring CyrusOne’s confidentiality obligations are protected.
Provide or oversee customer-facing responses for compliance-related RFP/due diligence requests in partnership with Customer Experience and commercial stakeholders.
3) Program standardization, tooling, and performance management
Design and scale a repeatable operating model: intake forms, playbooks, audit packages, QA checks, SME runbooks, customer-ready templates, and a consistent “pre-audit” package strategy.
Own program reporting and metrics (cycle time, backlog, SLA to customer due dates, first-pass quality, audit outcomes) and drive continuous improvement based on customer feedback.
Maintain an auditable workflow and UI for audits/questionnaires and key deliverables to improve visibility and execution reliability.
4) Cross-functional governance & enterprise support
Partner closely with Legal, Procurement, Finance, Insurance, and Tax teams to support compliance documentation.
Support certification readiness and certification audit support by ensuring customer-facing assurance content is current, consistent, and aligned to published certifications and reports available through customer channels.
Own customer communications and alignment for compliance-related deliverables across the customer lifecycle ensuring a coordinated “single front door” experience.
5) People leadership
Lead and develop the Customer Compliance Specialist(s): workload planning, coaching, performance management, and building redundancy through documented processes and cross-training.
Establish quality controls (peer review/manager review) for audit packages and questionnaire submissions to improve accuracy and reduce rework.
Minimum qualifications
8+ years experience in Governance, Risk & Compliance, customer assurance, security/compliance program management, or equivalent; 5+ years leading teams/managing direct reports.
Demonstrated experience leading customer audits/site assessments and complex customer questionnaires in regulated or high-scrutiny environments.
Strong written and verbal communication skills; ability to translate technical facility/security practices into clear, customer-ready responses.
Strong project/program management skills; comfortable with ambiguity, prioritization, and stakeholder coordination across multiple functions.
Proficiency with Microsoft 365; comfort with workflow tooling and trackers (e.g., Salesforce, ServiceNow, SharePoint, GRC platforms, AI tools).
Preferred qualifications
Data center / critical infrastructure experience (colocation, cloud, telecom, or similarly regulated operational environments).
Familiarity with customer assurance artifacts and frameworks (e.g., SOC reports, ISO certifications, PCI, HIPAA/HITECH, sustainability questionnaires).
Experience building standardized assurance packages and measurable operating rhythms that scale across a multi-site portfolio.
CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.
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CyrusOne is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please email agalvagni@cyrusone.com or call: 806-589-0141. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne’s dedication to creating an engaging, respectful, and growth-oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company’s overall success.
CyrusOne is a leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions. With more than 50 high-performance mission-critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies.
CyrusOne’s leading global platform of hybrid-cloud and multi-cloud deployments offers customers colocation, hyperscale, and build-to-suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers offer world-class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world’s largest companies with long-term stability and strategic advantage at scale. For more information, please visit cyrusone.com (https://protect-us.mimecast.com/s/yRv0Cv2rY1irrOmMUQ2LCm?domain=cyrusone.com/) .
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
The law requires CyrusOne to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EEOC_KnowYourRights.pdf)
CyrusOne will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/PayTransparencyPoster.pdf) for more information.
As a Federal Contractor, CyrusOne is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify. (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EVerifyParticipationPoster.pdf)