Job Information
Me Living Inc Intake / Eligibility / Referral Coordinator in Dallas, Georgia
Intake / Eligibility / Referral Coordinator
Company: ME Living Inc. Location: [Dallas GA / Paulding GA] (REMOTE) Job Type: Full-Time Schedule: Monday-Friday, day shift with possible late-day follow-up as needed Pay: $18.00-$24.00/hour Reports To: Program / Operations Lead
Job Summary
ME Living Inc. is seeking an organized, responsive, and detail-oriented Intake / Eligibility / Referral Coordinator to support client access, front-end intake flow, insurance and eligibility review, referral coordination, and scheduling.
This role is one of the most important front-end positions in the program. The Intake / Eligibility / Referral Coordinator helps ensure that new referrals are handled quickly, clients are screened appropriately, insurance and eligibility information is gathered accurately, and clients are connected to the right services without delay.
The ideal candidate is strong with communication, documentation, follow-up, scheduling, and multitasking. This person must be able to manage incoming referrals by phone, email, text, web form, and partner communication while keeping accurate records and moving cases forward.
Key Responsibilities
Receive and manage incoming referrals from phone, text, email, web forms, walk-ins, hospitals, agencies, and community partners
Complete pre-intake screening and gather basic demographic, contact, and service-need information
Verify insurance, benefits, or basic eligibility information as assigned
Help determine appropriate next steps based on referral type, urgency, and service fit
Schedule intakes, assessments, or follow-up appointments
Communicate with clients, referral sources, and internal staff regarding status, missing information, and next steps
Track pending referrals, incomplete intakes, insurance issues, and follow-up tasks
Maintain accurate documentation in agency systems, spreadsheets, or EHR platforms
Escalate urgent, crisis, or high-risk situations to the appropriate supervisor immediately
Support smooth handoff to clinical, case management, housing, or program staff
Assist with intake workflow, client tracking, and front-end coordination to reduce delays and no-shows
Maintain confidentiality, professionalism, and compliance with agency standards
Minimum Qualifications
High school diploma or GED required
At least 1 year of experience in intake, scheduling, referrals, front desk, healthcare support, insurance verification, case management support, behavioral health support, or a related field preferred
Strong verbal and written communication skills
Strong organizational skills and attention to detail
Ability to manage multiple tasks, follow up consistently, and work in a fast-paced environment
Comfortable speaking with clients who may be in crisis, under stress, or experiencing complex life situations
Basic computer skills including email, spreadsheets, documentation systems, and data entry
Ability to maintain confidentiality and professional boundaries
Preferred Qualifications
Experience with intake coordination, patient access, eligibility, insurance verification, or referral management
Experience working with behavioral health, housing, social services, Medicaid, Medicare, or community-based programs
Experience with appointment scheduling, client follow-up, and documentation tracking
Knowledge of Georgia community resources or behavioral health systems preferred
Bilingual skills are a plus
What Were Looking For
We are looking for someone who is:
highly organized
strong with follow-up
dependable
professional
calm under pressure
detail-oriented
strong with phone communication
able to keep referrals moving without things falling through the cracks
Work Environmen
Office-based and phone-based work
Frequent communication by phone, text, email, and internal systems
Fast-paced environment with frequent interruptions and shifting priorities
May involve coordination with hospitals, agencies, shelters, community partners, and internal staff
Hiring Process
Our hiring process is designed to identify candidates who are organized, responsive, professional, and able to support a fast-moving intake and referral workflow.
The process may include:
Application and resume review
Initial phone screening
Interview with leadership
Reference and background review, if required
Offer, onboarding, and role-specific training
Selected candidates will complete onboarding and training related to intake flow, documentation, confidentiality, eligibility support, referral coordination, scheduling, and escalation procedures before working independently.
Screening Questions
Do you have a high school diploma or GED?
Do you have at least 1 year of experience in intake, referrals, scheduling, insurance verification, healthcare support, behavioral health support, or a related field?
Are you comfortable speaking with clients who may be in crisis or under stress?
Are you comfortable with high-volume phone calls, follow-up, and documentation?
Do you have experience gathering eligibility, insurance, or demographic information?
Are you comfortable using email, spreadsheets, and data-entry systems?
Are you able to stay organized while managing multiple referrals and follow-up tasks at once?
Are you able to maintain confidentiality and professionalism in a client-facing role?
About ME Living Inc.
ME Living Inc. supports individuals and families through behavioral health support, care coordination, housing-related assistance, resource linkage, and other stabilization services. Our mission is to help clients overcome barriers, access services, and move toward greater stability and well-being.
How to Apply
Please submit your resume and contact information for consideration.