Job Information
Safran Technical Support Specialist in Cwmbran, United Kingdom
Technical Support Specialist
Vacancy details
General information
Entity
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world.
Reference
2026-173682
Position description
Domain
Performance and Support
Job field / Job profile
IT - User support technician
Job title
Technical Support Specialist
Employment type
Fixed Term contract
Contract length
1 year
Professional category
Technician
Part time / Full time
Full-time
Job description
Job Summary
The Technical Support Specialist supports the implementation, operations and maintenance of an
effective technology stack focussed on delivering the support needed for the SGB business.
Providing support through both ServiceNow and ‘at-elbow', and working with other members of the
SGB IT Team and 3rd party suppliers, as well as stakeholders in the local business, this role assists
in supporting, implementing and maintaining all IT/IS/PLM solutions.
Responsibility for the day-to-day operational delivery of the technical solution also resides with the
Technical Support Specialist.
The Technical Support Specialist is a knowledgeable in most aspects of the Information Technology
deployed in the SGB business
Scope of Responsibilities
• Provide day-to-day operational IT support for business users across:
o Newport (primary site)
o Cwmbran (offsite location)
o Brackley (smaller user base supported remotely)
• Ensure continuity of IT services (“keeping the lights on”) across all supported sites.
• Manage and resolve:
o Support tickets
o Incidents and system failures
o Service requests (e.g., new PCs, hardware deployment)
• Contribute to project-related activities when required, although this is a smaller portion of the role.
• Opportunity to get involved in improvement initiatives beyond BAU support.
But what else? (benefits, specificities, etc.)
What you'll bring :
Knowledge, Experience, Training and Qualifications
Ability to manage and prioritise stakeholder expectations at all levels ranging
from end user up to C-level
An ability to communicate complex technical issues to business users
An ability to work in a fast-paced environment with a dynamic and flexible
approach, as well as the ability to work under pressure
A collaborative approach to delivery working with various technical and
business departments.
Good working knowledge of networks, server and client products
Be able to handle a high degree of multi-tasking
Knowledge of the overall functioning of the information system
and its configurations
Excellent oral and written communication skills, including presentation
skills
Good communicator with the ability to form and maintain good
relationships internally and externally
Strong interpersonal, negotiation and influencing skills
Results orientated and organised with the ability to plan and deliver against
deadlines
Strong analytical, planning and problem solving skills
The ability to work with a minimal level of supervision and intervention
Self-motivated and possessing the ability to work on own initiative as well
as within a team
Position location
Job location
Europe, UK, England
City (-ies)
Llantarnam Industrial Park NP44 3HQ Cwmbran