Job Information
Apple Organizational Program Manager, Apple Services Engineering in Cupertino, California
Role Number: 200652426-0836
Summary
The Apple Services Engineering team builds products and services for our customers, and helps the rest of Apple do that too. These are the people responsible for products such as Apple Music, Podcasts, TV+, tvOS, App Store, iCloud, Business & Education, as well as technologies like Commerce, Search & Recommendations, Data Platform, and many more. The AI, Search & Knowledge Platforms team builds amazing products and services for Apple's customers while serving as a foundational partner to teams across Apple. The team delivers world-class AI, search, and knowledge systems powering Siri, Apple Intelligence, Safari, and iMessage, and operates the foundational platforms and infrastructure that keep these intelligent experiences running at hyperscale.
Apple Services Engineering builds the products and services Apple's customers love — and helps the rest of Apple do the same. Our teams power Apple Music, Podcasts, TV+, App Store, iCloud, Commerce, Search & Recommendations, and much more.
About the team: The AI, Search & Knowledge Platforms team delivers world-class AI, search, and knowledge systems powering Siri, Apple Intelligence, Safari, and iMessage — running at hyperscale across 35+ languages in 175+ countries.
Description
We're looking for a senior Organizational Program Manager to drive efficiency, build scalable processes, and partner with engineering leadership across a large AI engineering organization. You'll own complex programs end-to-end, bring data-driven insight to leadership decisions, and develop repeatable solutions that scale. You'll advise senior leaders on organizational strategy, influence cross-functional stakeholders, and drive the programs shaping the next generation of AI at Apple.
Minimum Qualifications
7–10 years as a Chief of Staff, Senior Program Manager, Senior Operations Manager, or equivalent — with demonstrated end-to-end program ownership and strong autonomy
Experience working directly with and influencing senior leaders in a software engineering org, ideally in AI, ML, or platform domains
Proven ability to drive programs with measurable outcomes — encompassing design, implementation, and iteration, not just execution support
Strong understanding of the software development lifecycle and how engineering teams are structured and operate
Demonstrated ability to analyze organizational data and translate it into clear leadership recommendations
Bachelor's degree or equivalent, relevant work experience
Preferred Qualifications
Experience embedded in an ML, Generative AI, or large-scale platform engineering org; familiarity with AI/ML development cycles and team structures
Track record of influencing cross-functional stakeholders and driving alignment without direct authority
History of designing scalable processes and frameworks — not just executing existing ones
Experience mentoring or developing junior program managers or coordinators
A true team player and trusted partner — someone who shows up for the broader org, collaborates generously, and always keeps the bigger picture in mind
Exceptional interpersonal skills; ability to build trust and work effectively across functions, levels, and global locations
Strong organizational skills with the ability to manage multiple high-priority workstreams simultaneously
Excellent written and verbal communication; able to distill complex, ambiguous information into clear narratives for diverse audiences
Experience planning large-scale events — offsites, All Hands, leadership summits — including logistics and content
Adaptable and composed through change; able to re-prioritize fluidly
Comfortable handling sensitive and confidential information with integrity and discretion
Proficiency with Keynote, Pages, Numbers, and Apple tools preferred
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .