Job Information
Ingersoll Rand Service Administrator in Cross Lane, United Kingdom
Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Job Title
Service Administrator
Location
Cross Lane, Bradford
About Us
Gardner Denver Transport provides equipment which efficiently transfers bulk material from road tankers and other vehicles. As global requirements advanced, we started developing into wider applications and we now produce equipment for alternative markets including specialised transport, on-board power systems for operating/powering other equipment, and bespoke electric compressor packages for e-mobility vehicles.
Within our Bradford facility we design, machine, assembly and install our entire Bulk Powder and Liquid Compressor range for Road Transport Vehicles. Providing our customers with the whole product life cycle is number one for us and with our mobile service engineers we offer from concept design, manufacture, installation and aftermarket support.
Job Summary
The Service Administrator will assist the Aftermarket Sales and Service Department in a wide variety of activities including spare parts sales and processing engineers paperwork within our systems
The Service Administrator must be able to work autonomously, have outstanding communication skills, be detail orientated, a problem solver with excellent customer service skills and the ability to work constructively with a variety of stakeholders with a tactful and positive approach.
Responsibilities
Raising service order numbers on SAP
Raising parts orders on SAP - for delivery to engineers / customers
Administering Service Engineers paperwork to ensure all hours, materials and any follows ups are actioned through to invoicing
Updating Maintenance records on Excel spreadsheet (for KPI),
Closing completed service orders on SAP
Responsible for Work In Progress (WIP) targets
Checking parts stock on SAP.
Ensure work is processed efficiently and accurately onto the system (Ideal, FSL,SAP)
Build customer relationships in a professional manner through a solution orientated approach, service and telephone support
Identify and quote accurate parts and services to customers
Ensure any problems are resolved in a timely manner or escalated through the correct channels
Participate in positive team efforts to achieve departmental and company goals
Support all activities within the Aftermarket department as required
Travel & Work Arrangements/Requirements
Fully site based
Key Competencies
Parts Control/Management
Sales/Work Order Processing
Customer Service Skills
Working to deadlines
Flexible
Transport Environment Background (desirable)
Teamwork
Detail-Oriented
Willingness to learn
Negotiating
What we Offer
Company Pension Contribution
Westfield Health Medical Cover
25 Days Holiday + 8 Bank Holidays (Option to purchase up to 5 days pro rata for part time)
Free parking
Death in Service Benefit of 4x salary
Cycle Scheme
Employee Assistance Programme
Refer a Friend Scheme
Electric Car Scheme (after probation period)
10% of salary in shares after 1 year of employment
Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.