Job Information
Kuehne+Nagel Contract Logistics Customer Service Specialist in Cranbury, New Jersey
It's more than a job
As a Contract Logistics Specialist at Kuehne+Nagel, you will manage end-to-end warehousing operations for our customers. By doing so with precision, you not only contribute to the success of your team, but also to the day-to-day operations and success in the warehouse and distribution centres. For example, storing and delivering delicate flowers and fresh ingredients to local stores for everyday lunches and family celebrations. At Kuehne+Nagel, our work truly contributes to more than we imagine.
The Customer Service Representative (CSR) is the primary contact for any customer. The CSR is responsible for intercepting faxed orders, keying orders in to system, conducting follow-up phone calls to requestors. The CSR is responsible for all communication between the various departments within the company and its customers and, therefore must exercise the highest quality of phone etiquette. This position requires a high degree of quantifiable and qualifiable results with regard to accurate, complete and timely response to internal and external Distribution Center reporting.
How you create impact
Processes orders for material or merchandise received by mail, fax, e-mail, EDI or telephone from customer or company employee.
Compiles, sorts, and verifies accuracy of data to be entered.
Examines records such as bills, computer printouts, bills of lading and related documents and correspondence and informs customer of unit prices, shipping dates, anticipated delays and any additional information needed by customer using mail, e-mail or telephone.
Enters order into automated system and computes total cost for customer. Records or files copy of orders received as requested.
Confers with warehouse or common carrier personnel to expedite or trace missing or delayed shipments.
Compiles statistics and prepares various reports for management.
Investigates overdue and damaged shipments or shortages in shipments for customers and/or common carriers.
Analyzes complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation, updating customers on a timely basis.
Provides back up support for all accounts other than primary.
Other duties as assigned.
What we would like you to bring
Minimum Education: High School Degree or Equivalent.
A minimum of 2 (two) years of experience in customer service.
Knowledge of Windows-based order entry system.
Effective written and verbal communication skills.
Intermediate skills in Microsoft Word and Microsoft Excel.
Computer skills (excel & Word)
Experience with SAP or any Warehouse Management System (WMS) experience is highly desired.
Exercises initiative in following up on pending issues and orders.
Ability to effectively solve problems.
Ability to establish priorities and multi task.
Fluent in English.
Overtime and weekends may be required.
What's in it for you
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $19 and $21 . Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-onsite
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-onsite
Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.