Job Information
WSP USA Quality Assurance Manager - Tolling Operations in Costa Mesa, California
WSP is currently initiating a search for a Quality Assurance Manager to support our Tolling Operations Team!
This position will sit out of our Costa Mesa, CA office.
JOB SUMMARY
Primary responsibilities of the Quality Assurance Manager (QAM) include leading 405 Express Lane team to meet all project requirements related to quality and providing assurance to the Authority that the Work of the WSP team is in accordance with the Quality Management Plan (QMP). The QAM ensures consistent quality during the Operations and Maintenance Phase per the QMP. Oversees development, implementation, and ongoing management of the QMP and all other quality related documentation. The QAM will directly supervise the quality team in the performance of their daily duties for the project as outlined in the Standard Operating Procedures.
DUTIES AND RESPONSIBILITIES include some or all of the following. Manager may assign other duties as needed.
Develop, implement, and maintain quality processes, procedures and approaches outlined in the QMP
Monitor and track quality actions as a goal towards continuous improvement on the project
Provide a quality assurance review of deliverables and to provide comments to the originator prior to submittal to the Authority.
Review operational and performance measure/KPI reports generated on the project that are used to monitor and track overall quality and adherence to the QMP on a daily, weekly, monthly, etc. basis.
Develop, update, and maintain the QMP
Perform audits identified for the project
Train personnel on the implementation of the QMP as it directly relates to their job duties.
Attend all relevant project meetings and meetings with the Authority
Develop and maintain quality related reports
Analyze data relevant to all aspects of the overall project performance and to provide information to the management team on lessons learned that can lead to continuous improvement.
Ensure the quality team is properly staffed and trained
Evaluate quality staff performance; provide direction and guidance as appropriate
Participate on the Change Control Board as part of Configuration Management for the BOS
Review Customer Satisfaction Surveys and develop strategies for continuous improvement
Perform surveillances on the BOS and CSC Operations on a regular basis
Ensure all quality records are tracked and properly stored per the project requirements.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Strong written and verbal communication skills
Strong attention to detail and organizational skills
Ability to work independently and under strict deadlines
Ability to maintain confidentiality and discretion properly
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Should possess an above average skill ability and knowledge of PC computers. The ability to develop, create, and utilize spreadsheet software (Microsoft Excel) and word processing software (Microsoft Word) on a daily basis. The individual should possess the skills and ability to learn and utilize new software products as introduced by the organization.
Ability to read and comprehend complex instructions, correspondence, and memos. Ability to write correspondence and staff memos. Ability to effectively present information in one-on-one situations to clients and other employees of the organization. Ability to read, analyze, and interpret common project reports and documents. Ability to effectively present information to management and public groups
Must be able to pass background and drug screenings
Ability to achieve and maintain departmental performance standards
PHYSICAL DEMANDS
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
Primarily sedentary physical work requiring ability to lift a maximum of 10 pounds
Must be able to lift, carry, walk, and stand
Vision for reading, recording, and interpreting information
Frequent speech communication, hearing and listening to maintain communication
Daily use of computer and keyboard, standard office equipment and telephone
Ability to access, input, and retrieve information from the computer
Frequent hand/eye coordination to operate computer keyboard and office equipment
Noise level in the work environment is quiet to moderate
SUPERVISORY RESPONSIBILITIES
- This position is responsible for the overall direction, coordination, and evaluation of quality personnel teams including subcontractors for the project. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
EDUCATION AND/OR EXPERIENCE
3+ years as Quality Assurance Manager on projects of a similar scope to the services on the 405EL Project
Three (3) years of experience in toll back-office systems (BOS) and customer service center (CSC) operations
Two (2) years of experience in Quality Assurance
Specialized training and/or certification in quality management
WSP Benefits:
WSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.
Compensation:
Expected Salary: $78,000 - $125,000
WSP USA is providing the compensation range that the company in good faith believes it might pay and/or offer for this, based on the successful applicant’s education, experience, knowledge, skills, and abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.
#LI-MC1
About WSP
WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.
www.wsp.com
WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.
At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?
WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.
The selected candidate must be authorized to work in the United States.
NOTICE TO THIRD PARTY AGENCIES:
WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.