Job Information
Six Flags Retail and Guest Experience Team Lead starting at $16.50 in CORFU, New York
Overview:
The Retail Team Lead supports the daily operations of retail locations within the park by supervising team members, ensuring excellent guest service, and driving sales performance. This role acts as a key point of contact between management and frontline staff, helping create a positive shopping experience for all guests.
Responsibilities:
Key Responsibilities
Lead, coach, and motivate retail team members to deliver outstanding guest service
Assist with daily store operations including opening/closing procedures
Monitor sales performance and encourage upselling and promotional participation
Ensure visual merchandising standards are maintained and displays are appealing
Handle guest inquiries, concerns, and escalations in a professional manner
Train new team members on policies, procedures, and POS systems
Maintain inventory accuracy, restock merchandise, and report discrepancies
Enforce company policies, safety standards, and loss prevention procedures
Support management with scheduling, task delegation, and performance feedback
Qualifications:
Qualifications
Previous retail or customer service experience required
Leadership or supervisory experience preferred
Strong communication and interpersonal skills
Ability to work in a fast-paced, high-volume environment
Basic math and cash-handling skills
Flexible availability, including nights, weekends, and holidays
Physical Requirements
Ability to stand, walk, and remain active for extended periods
Ability to lift and carry up to 25–40 pounds
Comfortable working indoors and outdoors in varying weather conditions
Preferred Skills
Experience with point-of-sale (POS) systems
Strong problem-solving and conflict-resolution abilities
Enthusiasm for delivering memorable guest experiences
Cedar Fair Entertainment Company is an equal opportunity employer. A work permit may be required for associates under the age of 18. Applicants must be legally eligible for employment in the United States and in accordance with state laws. Cedar Fair also conducts background checks on all applicants 18 years of age and older.