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CORE JOB SUMMARYThe Senior Manager, Research Support leads the research program teams to ensure successful system implementation and upgrades. Specifically, the Senior Manager oversees the day-to-day operations and resources of research staff and supports programs for their growth and development.CORE JOB FUNCTIONS1. Conducts meetings with research staff and ensures functions are coordinated in a timely and accurate manner.2. Provides technical support and resolves operational problems.3. Oversees department budget and identifies areas of opportunity for cost reduction.4. Assists in the preparation and publication of manuscripts.5. Recruits and trains research staff and prepares performance reports and disciplinary recommendations for the leadership team.6. Analyzes reports, data briefs, and auxiliary publications for new topic modules.7. Defines and produces indicators for a data visualization platform.8. Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.CORE QUALIFICATIONSEducation:Bachelor’s degree in relevant field requiredExperience:Minimum 5 years of relevant experience requiredCertification and Licensing:Refer to department description for applicable certification requirementsKnowledge, Skills and Abilities:

• Operational Management: Optimizes day-to-day operations and processes for efficiency and effectiveness.

• Organizational Development: Ability to implement strategies to improve organizational effectiveness, engagement, and manage change.

• Financial Oversight: Knowledge of financial operations and management.

• Team Leadership: Ability to create and maintain a cohesive and productive team environment, build positive working relationships and work collaboratively with others.

• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.

• Communication: Strong verbal and written communication skills to convey ideas clearly and persuasively.

This is a core job profile description and is not reflective of all duties that may be assigned to a specific position in each individual department. The above statements are intended to describe the general nature and primary responsibilities of this core job profile. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job.

JOB FUNCTIONS1. Manages daily operations of the ECHO study to ensure efficient execution of researchactivities and adherence to study timelines.2. Supervises research staff, including research assistants and coordinators, to supportparticipant recruitment, retention, and follow-up activities.3. Oversees staff scheduling, site coverage, and assignment of responsibilities to ensureappropriate support across clinical and study locations.4. Coordinates participant-facing activities, including recruitment, communication, visitscheduling, and retention efforts.5. Monitors operational workflows and identifies inefficiencies, implementing solutions toimprove consistency and performance.6. Collaborates with the Director of Research Operations to align day-to-day activitieswith study goals and priorities.7. Coordinates communication across research staff, clinical partners, and operationalteams to ensure continuity of study activities.8. Oversees operational coordination of participant compensation processes incollaboration with financial personnel, ensuring accurate tracking and workflowalignment.9. Supports implementation of study protocols and operational procedures in accordancewith institutional and regulatory requirements.10. Facilitates training and onboarding of research staff to ensure understanding of studyworkflows, protocols, and expectations.11. Maintains operational documentation, schedules, and tracking systems to support studyexecution and reporting.12. Adheres to University and unit-level policies and procedures and safeguards Universityassets.13. Ordering of participant incentives and oversight of team and participant events.14. Assurance of fulfillment of study completion activities from subordinates.

DEPARTMENT ADDENDUM1. Study Operations Management• Manage day-to-day execution of ECHO study activities, ensuring alignment with studytimelines and operational requirements• Coordinate participant recruitment, scheduling, and follow-up activities across clinicaland community sites• Ensure appropriate staffing coverage and resource allocation to support study operations2. Staff Supervision and Coordination• Directly supervise research assistants and operational staff supporting the ECHO study• Assign responsibilities and monitor performance to ensure completion of study-relatedtasks• Provide training, guidance, and support to research staff to maintain consistency in studyexecution3. Participant Engagement and Retention• Oversee participant communication strategies, including outreach, reminders, and follow-up activities• Support implementation of retention strategies to maintain participant engagementthroughout the study lifecycle• Ensure participant interactions are conducted in accordance with study protocols andstandards4. Operational Workflow Oversight• Monitor and maintain operational workflows to ensure efficiency and consistency acrossstudy functions• Identify operational gaps and implement process improvements in coordination withleadership• Maintain tracking systems for recruitment, visits, and participant status5. Financial and Compensation Coordination• Oversee coordination of participant compensation processes in collaboration withfinancial personnel• Ensure documentation and tracking of compensation activities are accurate and compliant• Monitor workflow between study operations and financial processing to prevent delays ordiscrepancies6. Cross-Functional Coordination• Coordinate activities across clinical, laboratory, data, and compliance functions tosupport study execution• Facilitate communication between operational teams and leadership to ensure alignment• Support implementation of study changes, protocol updates, and operational adjustments

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Job Status:

Full time

Employee Type:

Staff