Job Information
TEKsystems Customer Experience Associate in Coppell, Texas
Customer Experience Associate – Onsite
Pay Rate: $22–$23/hr
Schedule: Monday–Friday, 8AM–5PM or 9AM–6PM
Location: Carrollton, TX 75010
Work Type: On-site
Placement Type: Contract-to-Hire
About the Role
We’re looking for a Customer Experience Associate to join a high-volume Consumer Direct Lending team. This entry-level role serves as the primary point of contact for consumers throughout the mortgage loan process after their initial conversation with a licensed loan officer. You will play a key part in ensuring an efficient, supportive, and informed customer journey while collaborating with internal mortgage fulfillment teams.
What You’ll Do
Handle inbound and outbound calls with consumers
Send and respond to text messages (with consumer consent)
Answer high-volume customer inquiries related to mortgage loans
Manage a pipeline of up to 75 active loans
Perform data entry, information validation, and documentation tasks
Communicate via phone, email, and/or chat with customers and authorized third parties
Monitor work queues and follow up as needed
Collaborate with internal departments to resolve issues or expedite processing
Perform preliminary research to resolve customer questions
Escalate complex issues to senior team members or supervisors
Meet established performance, productivity, and quality standards
Adhere to all policies, procedures, and regulatory guidelines
Support additional duties as assigned
Must‑Have Skills
Customer service experience
Call center experience
Mortgage experience (originations or servicing)
Banking or financial services background
Nice-to-Have Experience
Loan processor
Loan closer
Loan officer
Call center experience within financial services or banking
Qualifications
Mortgage/financial services call center background preferred
Basic understanding of Federal, State, or Local mortgage regulations is a plus
Strong attention to detail; ability to work independently
Comfortable working in a fast-paced environment
Excellent communication and problem-solving skills
Strong judgment and ability to resolve routine issues
Time‑management skills with the ability to meet deadlines
Proficiency in Microsoft, Google, and general computer applications
Strong negotiation and conflict‑resolution abilities
Work Environment
Onsite role
Monday–Friday schedules: 8AM–5PM or 9AM–6PM
Voluntary weekend overtime may be availab
Job Type & Location
This is a Contract to Hire position based out of Coppell, TX.
Pay and Benefits
The pay range for this position is $22.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Coppell,TX.
Application Deadline
This position is anticipated to close on Mar 31, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.