Job Information
Robert Half Front Desk Coordinator in Commerce, California
Description We are looking for a dedicated Front Desk Receptionist to join our hospitality team in Commerce, California. This long-term contract position requires someone who is detail oriented, thrives in a fast-paced environment, and excels at delivering exceptional guest experiences. The role involves working night and graveyard shifts, ensuring smooth operations for a casino property with 24-hour services.
Responsibilities:
• Provide front desk support, including performing night audits and managing check-ins and check-outs.
• Handle high-volume reservation lines and create reservations directly at the front desk.
• Deliver exceptional guest service with a hospitality-focused approach, ensuring a positive experience for all visitors.
• Assist guests with luggage and coordinate lobby activities, including collaborating with valet services.
• Manage cash transactions efficiently and accurately, maintaining proper records.
• Utilize multiple reservation and operational systems such as Opera Cloud, TravelClick, Canary, and Revolution.
• Address guest inquiries and resolve issues promptly, maintaining composure under pressure.
• Ensure safety for both employees and guests, while adhering to property protocols.
• Interact confidently with a diverse clientele, including casino players and guests who may be under the influence.
• Maintain a strong presence and positive attitude in a dynamic, high-pressure environment. Requirements • Previous experience in front desk or hospitality roles, preferably in a casino or similar environment.
• Proficiency in handling multi-line phone systems and inbound calls.
• Ability to manage high-volume reservations and guest interactions with confidence.
• Familiarity with hospitality management systems such as Opera Cloud and TravelClick.
• Strong interpersonal skills, including empathy and effective communication.
• Capacity to work night and graveyard shifts, including weekends.
• Resilience and adaptability to handle challenging situations while maintaining a detail-oriented approach.
• Commitment to delivering exceptional customer service with attention to detail. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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