OneMain Financial Jobs

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. Strategic Account Operations Manager (Pharma) Reporting to the Sr. Manager of Account Operations, the Strategic Account Operations Manager provides oversight and management of assigned complex and strategic accounts, ensuring the customer and program activity is appropriately managed throughout the customer lifecycle, understanding the programs may evolve frequently. This individual will drive outstanding customer experience, program and contract accuracy, and cross business unit collaboration and consistency. He/She must be able to work effectively with individuals in both business and technical roles. He/She should have ability to manage contractual obligations of customer and navigate across the various functions of the business. The Strategic Account Operations Manager is also responsible for balancing customer management with strategic projects benefitting the team, business and/or product. What Strategic Account Operations Managers Do? Primary responsibilities include: Serves as primary point of contact for day-to-dayoversight and management of multiple, complex andstrategic accounts, and ensures account satisfaction andengagement in support of account retention Accountable for the successful management ofall account contract deliverables within contract termsand review of account invoices against contractualobligations for accuracy and validation Serves as initial point of contact for day-to-dayprogram support and issues, researches andcommunicates corrective actions to resolve increasinglycomplex account problems directly, escalates concernseffectively when appropriate, and/or engages internalteams to assist as needed Documents and maintains program plans, measuresprogress towards account goals and objectives, andmanages risk/mitigation plans Drives a culture of continuous improvement andoperational excellence by leading process improvementinitiatives and promoting best practices within the team toensure a consistent, high quality and repeatable accountexperience Proactively utilizes data, working with internal and/oraccount data teams, to anticipate and evaluate trends/risks and make appropriate recommendations foraccounts Proactively applies industry, customer experiencemanagement, and program optimization knowledge, engaging with internal/external stakeholders, to improvecustomer satisfaction and provide recommendationsbased on business needs and program goals Maintains strong, collaborative working relationshipsacross CMM and McKesson, works with internal teams toassist in meeting account requirements, and leadsactivities among supporting teams Acts as a resource for colleagues with less experienceand serves as an advisor on smaller account activitiesincluding issue resolution Participates in and/or leads special initiatives strategic tooverall business and/or product line Critical Skills: Proven problem-solving skills Ability to build trust and credibility across all levels Composure and diplomacy under pressure when resolving urgent customer issues Strategic and creative thinker with confidence in sharing ideas Skilled at prioritizing multiple deliverables in cross-functional environments Strong project and process management expertise Experience in strategic customer relationshi