Job Information
Stryker Regional Manager Customer Success East (Remote) in Columbus, Ohio
The Regional Manager, Customer Success leads a geographically distributed team of Customer Success professionals supporting Smart Care’s largest and most strategic customers. This role owns customer outcomes across a defined region, including adoption, retention, expansion, and overall customer health. As a member of the Smart Care Go-to-Market team, we aspire to sustain Stryker's Smart Hospital Platform using approaches our customers rave about. We do this through clear communication, exemplifying professionalism, driving consistency, and empowering customers.
What you will do:
Lead, coach, and develop a regional team of Customer Success Managers
Own customer health, renewal readiness, and expansion outcomes
Hire, onboard, and train high-performing customer success professionals
Partner with Sales, Customer Excellence, Technical Support, Marketing and Engineering
Act as escalation point for critical customer issues within your region, supporting team on customer and internal meetings as needed
Develop regional processes, metrics, and reporting
What you need:
Required:
Bachelors degree required
Minimum 8 years in customer success or account management with min 3 years leading teams, mentoring, and/or coaching
Ability to travel as needed (20%)
Preferred:
Healthcare industry and enterprise SaaS experience.
Excellent project management skills.
Demonstrated experience with customer success software tools and CRM systems.
Experience with Stryker Digital solutions
Demonstrated history of managing difficult customer situations with positive outcomes.
Posted April 21, 2026
Posted Date: 04/21/2026
This role will be posted for a minimum of 3 days.
United States of America Pay Ranges:
USN : $102,600 - $171,000 USD Annual
US5 : $107,700 - $179,600 USD Annual
US10 : $112,900 - $188,100 USD Annual
US15 : $118,000 - $196,600 USD Annual
US20 : $123,100 - $205,200 USD Annual
US30 : $133,400 - $222,300 USD Annual
View the U.S. work location and transparency guide (https://view.stryker.com/viewer/fcd609f31e39eac44598615224ec7216?iid=69deda99678eb495e0710914#1) to find the pay range for your location.
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.