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Job Title:

Patient Accounting Coordinator 1 (Call Center)

Department:

Other Business Activities | Patient Accounting Externally Funded

• The Revenue Cycle Departments for The Ohio State University Wexner Medical Center are responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered.Position SummaryThe Patient Accounting Coordinator is responsible for all aspects of patient billing and collection processing in compliance with departmental policies and procedures. Department roles may include, but is not limited to: payment posting, cash reconciliation, refund/credit processing, insurance follow up, customer service in a call center setting, self-pay collections, or claim submission. Minimum Qualifications High School Diploma or GED. PC Knowledge and interpersonal, verbal, and written communication. Minimum 1 year experience in a contact center or similar experience in a healthcare environment. Ability to work more than 1 service line or 2 or more revenue cycle functions or more than 1 site. Achieves or higher rating on annual performance evaluation. No corrective action in the past 12 months. Performance meets department standards for quality assurance, teamwork, customer service and productivity standards. Preferred: Experience with Windows, Excel, and Intranet/internet navigation tools as well as system content. Demonstrated interpersonal, verbal and written communication skills. Ability to handle difficult customers in stressful situations, resolve conflicts independently and within a team, as well as escalate to upper management when appropriate. Works independently and collaboratively with others, and identifies opportunity for new work. Self-motivated, dependable, detail oriented, highly organized and able to perform with a high-level of accuracy. Critical thinking/problem solving skills. Manages tasks, routes appropriately without involvement of supervisor. Ability to multi-task and independently prioritize tasks. Experience and knowledge working in an electronic medical record system, with Epic experience preferred. Ongoing requirements: Demonstrates competency in daily functions, interpersonal and cognitive skills required to meet essential job functions. Maintains knowledge related to product/service line, quality improvement, cost reduction, current registration and billing policy and procedures as well as scheduling policies and procedures. Must maintain proficiency in utilizing all applicable systems. Must meet mandatory educational and health requirements, as well as ongoing scheduling and registration competencies. Attends Health System and Departmental In-services, education forums, and meetings as required.

Additional Information:

Location:

Ackerman Rd, 660 (0242)

Position Type:

Regular

Scheduled Hours:

40

Shift:

First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home (https://osu.wd1.myworkdayjobs.com/en-US/OSUCareers/userHome) section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions (https://hr.osu.edu/careers/faq/) .

The university is an equal opportunity employer, including veterans and disability.

At Ohio State, you’ll find work that inspires you. We offer roles and growth opportunities in countless fields and specialties — including a job that’s right for you .

Ohio State benefits (https://hr.osu.edu/benefits/) give you options to take care of what matters most to you — and opportunities to make adjustments as your life and needs change, including:

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.

• Paid time off, including sick and vacation time and 11 holidays.

• State retirement plan or an alternative retirement plan, both with generous employer contributions.

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