Job Information
Apex Systems, Inc. IT Service Support Technician - 3028700 in Columbus, Ohio
Job#: 3028700
Job Description:
IT Service Support Technician
Location: Onsite -- Columbus, OH
Duration: 6+ months, no contract to hire
Schedule: Full-time, onsite, 40 hrs
Pay: $20-24
Position Overview
The IT Service Support Technician 2 provides multi-tier, omni-channel IT support to end users across office, campus, and medical facility environments. This role serves as a frontline technical resource focused on first contact resolution, issue escalation, and hands-on support for both hardware and software needs.
Key Responsibilities
- Serve as an initial point of contact for IT service requests and incidents across multiple support channels
- Troubleshoot and resolve hardware and software issues with an emphasis on first contact resolution
- Perform installation, configuration, preventive maintenance, break/fix, and deployment activities
- Support end users at base office locations, main campus facilities, regional sites, and medical facilities
- Diagnose, isolate, and resolve technical issues, escalating to higher-tier or specialized teams as appropriate
- Monitor and track escalated issues to ensure timely resolution and communication
- Assist with outage communication, tracking, and reporting while collaborating with IT teams and leadership
- Participate in project-related activities and special initiatives as needed
- Serve as an informal resource to less experienced technicians when applicable
Technical Environment
- Desktop and laptop hardware support
- Operating systems and standard enterprise applications
- Peripheral devices and basic networking connectivity
- Ticketing systems and IT service management tools
- Onsite field support and desk-side assistance
Scope
- Individual Contributor -- Technical (Proficient Level)
- Performs work within established procedures and guidelines
- Resolves routine technical issues independently
- Receives guidance for non-routine or complex problems
- Communicates clearly with users, peers, and supervisors
- May coordinate or review day-to-day work of others as needed
Required Qualifications
- High School Diploma or GED required
- 1 year of relevant IT support experience required
- 2--4 years of relevant experience preferred
- Post-secondary education, certification, or vocational training is a plus
- Strong customer service and communication skills
- Ability to work fully onsite
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click