Job Information
Huntington National Bank IT Service Delivery Manager - Sr in Columbus, Ohio
Description Position Summary
Huntington Bank is seeking a Senior IT Service Delivery Manager to join the Treasury Management / Enterprise Payments organization. This role is accountable for the ACH / PEP+ platform, serving as the single point of ownership for both production stability and delivery of strategic initiatives.
The Senior IT Service Delivery Manager leads the ACH team, ensuring the reliability of mission-critical payment systems while executing roadmap initiatives that support business growth, regulatory requirements, and technology modernization. The role partners closely with business stakeholders, product management, architecture, infrastructure, operations, and vendors to deliver consistent, high-quality outcomes.
Key Responsibilities
Serve as the single point of accountability for the ACH application within the Treasury Management / Enterprise Payments organization.
Lead teams responsible for production support of mission-critical systems as well as delivery of new initiatives from the technology roadmap.
Ensure effective incident management, SLA compliance, root cause analysis, and timely completion of all follow-up actions related to break/fix, monitoring, and system stability.
Partner with business stakeholders to prioritize initiatives, balancing run-the-business and change-the-business work.
Own and manage the technical backlog, including prioritization, dependency management, and resource allocation.
Provide leadership through coaching, mentoring, and technical direction for Huntington team members.
Interface with key technology vendors, holding them accountable for delivery commitments, quality, documentation, and skilled resources.
Collaborate with Infrastructure, IT Operations, and interfacing application teams to ensure system reliability and alignment across dependencies.
Basic Qualifications
Bachelor’s degree.
10+ years of hands-on technology experience, including a mix of application development and production support.
Experience supporting applications on a mainframe platform.
Demonstrated leadership experience in technology delivery or operations.
Experience with resource management, budget management, and work prioritization.
Preferred Qualifications
Proven ability to build high-performing teams by providing clear vision and direction.
Experience in Technology Application Delivery, particularly within mainframe-based environments.
Working knowledge of PEP+ and ACH processing.
Experience partnering with business teams to define technology requirements and roadmaps aligned to business outcomes.
Experience managing the full system delivery lifecycle, preferably in an Agile delivery model.
Experience supporting mainframe applications using DB2 and CICS.
Experience with enterprise integrations, including REST APIs and z/OS Connect.
Background in banking or financial services technology.
Strong written and verbal communication skills.
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Yes
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.