Job Information
Ohio Machinery Co Dispatcher Supervisor in Columbus, Ohio
Find YOUR fit at Ohio CAT (a division of Ohio Machinery Co.)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today!
Job Summary:
The Dispatch Supervisor will lead the statewide Power & Energy preventative maintenance scheduling team. This position is responsible for overseeing the opening & closing of Preventative Maintenance (PM) work orders, scheduling field service PM work for customers, dispatching field service technicians to perform scheduled PM work, producing and distributing PM-related reports, and invoicing, as required. This person will oversee work order review for customer billing.
Essential Functions and Responsibilities:
Ability to lead and motivate employees.
Self-directed, personable, and service-oriented
Self-motivated, organized.
Mature and possesses sound business understanding.
Ability to provide excellent customer service and product support through management of all aspects of PM dispatching
Minimum Skills and Qualifications:
High school diploma or equivalent required.
Strong verbal and written communication skills
Previous dispatching, job coordination, or service scheduling experience preferred.
Previous supervisory experience.
Proficient computer skills.
Proven experience working closely with internal and external customers.
Employee Benefits:
401(k) Match and Employer Discretionary Contribution.
Two different Health Insurance options including an HSA health insurance option with a dollar to dollar match up to $1,200.00 per year.
Dental and Vision Insurance.
Credit Union Access.
Life Insurance, Short-Term Disability, and Long-Term Disability.
Scholarship opportunities for employee's spouses and children, through the Ohio Machinery Education and Opportunity Foundation.
Base pay plus annual bonus potential
Company SuccessShare bonuses
Physical Requirements:
Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.
EEO, Veterans & Disabled Employer and VEVRAA/503 Federal Contractor