Job Information
Worthington Enterprises Customer Service Supervisor in Columbus, Ohio
The Customer Service Supervisor provides advanced support, coordination, and leadership within the Customer Service team. Acting as a liaison between representatives and management, this position ensures operational consistency, accuracy, and service excellence. The Supervisor oversees daily order management activities, supports process adherence, and drives continuous improvement efforts. This role requires expert knowledge of systems and workflows, strong communication skills, and the ability to mentor others while maintaining high customer satisfaction.
Knowledge, Skills & Abilities
Deep knowledge of ERP systems (JDE) and supporting tools (Salesforce, CommerceHub, Shopify, Zendesk, Customer Portals, EDI).
Proven leadership, coaching, and mentoring capabilities.
Excellent organizational and time management skills.
Strong verbal and written communication, with the ability to present information effectively across teams.
Demonstrated initiative in identifying and implementing process improvements.
High degree of accountability, professionalism, and customer focus.
Ability to balance team management with hands-on problem resolution.
Education / Training Required
High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
5 years of customer service or order management experience, including leadership, mentorship, or administrative responsibilities.
Proficiency in Microsoft Office, Salesforce, Zendesk and ERP platforms (JDE preferred).
Position Discretion, Authority, and Independent Judgment
Acts as lead for daily operations and issue resolution within established processes.
Exercises independent judgment to prioritize tasks, allocate support, and manage escalations.
Recommends improvements to procedures, tools, and training resources.
Supports management with data gathering, team performance insight, and onboarding activities.
Exercises independent judgment in prioritizing work, resolving issues, and coaching staff.
Recommends hiring, training, and disciplinary actions to the Inside Sales Manager.
Participates in team goal setting, performance management, and process evaluations.
Responsible for ensuring adherence to department KPIs and company policies.
Core Competencies (Worthington Industries)
Integrity & Trust – Demonstrates professionalism and consistency in all interactions.
Customer Focus – Anticipates customer needs and drives timely, high-quality service.
Teamwork & Leadership – Models collaboration, provides guidance, and builds team capability.
Continuous Improvement – Champions initiatives that enhance service quality and efficiency.
Accountability – Takes responsibility for team outcomes and ensures follow-through.
Communication – Delivers clear, constructive, and timely communication across levels.
Our Company is proud to have a dynamic and inclusive workforce where employees are empowered to innovate, thrive and grow. We believe that each employee’s unique strengths contribute to the success of our organization. This belief extends to how we consider our job applicants. Your talents may align with this position or other opportunities within our organization. Apply today to start unlocking your career potential with Worthington Enterprises.
We are committed to providing reasonable accommodations for individuals with disabilities in the application and hiring process. If you are interested in employment with Worthington Enterprises and need an accommodation or assistance using the careers website, please contact careers@wthg.com.
Worthington Enterprises (NYSE: WOR) is a designer and manufacturer of market-leading brands that help improve everyday life by elevating spaces and experiences. The Company operates with two primary business units: Building Products and Consumer Products.
The Building Products segment includes cooking, heating, cooling and water solutions, architectural and acoustical grid ceilings and metal framing and accessories. The Consumer Products segment provides solutions for the tools, outdoor living and celebrations categories. Product brands within the Worthington Enterprises portfolio include Balloon Time®, Bernzomatic®, Coleman® (propane cylinders), CoMet®, Elgen, Garden Weasel®, General®, HALO™, Hawkeye™, Level5 Tools®, Mag Torch®, NEXI™, Pactool International®, PowerCore™, Ragasco®, Well-X-Trol® and XLite™, among others.
Founded in 1955 as Worthington Industries, Worthington Enterprises follows a people-first Philosophy with earning money for its shareholders as its first corporate goal. Headquartered in Columbus, Ohio, Worthington Enterprises and its joint ventures employ approximately 6,000 people throughout North America and Europe.