Job Information
Robert Half Customer Service Representative in Columbus, Ohio
Description
Position: Customer Service Representative (3 month CONTRACT role)
Location: Columbus, OH 43231
Type: 100% Onsite
Pay: $21/hour
Schedule Details
Operating Hours:
• 7:00 AM – 8:00 PM
• 7 days per week
Please note this is a 365‑day call center environment. We cannot guarantee Monday–Friday shifts once training is complete. If you have any scheduling restrictions, including weekends, please inform us immediately.
Training Schedule:
• Monday–Friday | 8:00 AM – 5:00 PM
Post‑Training Schedule:
• Shift will vary (8‑hour shifts assigned within operating hours)
Anticipated Length of Assignment
• 3‑month contract
• Start Date: 4/17
• End Date: 7/10
Position Overview
This Customer Service Representative role supports Retail Banking colleagues by providing high‑quality inbound phone support, coaching, and issue resolution in a fast‑paced call center environment.
Key Responsibilities
• Provide inbound phone support to Retail Banking colleagues regarding policies, procedures, systems, and customer service scenarios.
• Deliver coaching and guidance to promote best practices and elevate the customer experience.
• Resolve complex customer issues end‑to‑end while meeting service level agreements.
• Support overflow calls from other Lines of Business (Business Banking, Wealth Management, Lending).
• Identify and recommend process improvements to enhance workflows and service quality.
• Maintain accurate documentation in CSC systems.
• Participate in team huddles, calibrations, and ongoing training.
• Perform additional duties as assigned.
Requirements
Candidate Requirements
Ability to work 100% onsite and commit to the full 3‑month contract assignment
Availability to work variable 8‑hour shifts within operating hours (7:00 AM – 8:00 PM, 7 days/week) after training
Previous experience in customer service or call center support, handling inbound phone calls
Strong verbal communication, problem‑solving, and customer service skills
Ability to navigate multiple systems, follow procedures, and document interactions accurately
Comfortable working in a fast‑paced, performance‑driven call center environment
Willingness to support overflow calls and participate in ongoing training and team collaboration
Please note that this is a contract position—there is no guarantee that this position will be extended past the end date or converted to permanent status.
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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