Job Information
Robert Half Customer Service Banking Representative in Columbus, Ohio
Description
This role provides real-time phone support to Retail banking colleagues, offering expert guidance on policies, procedures, systems, and customer service issues. Specialists are expected to deliver coaching and solutions that align with the client's standards. In addition to Retail support, CSC Specialists assist with overflow from other Lines of Business, ensuring consistent service across the enterprise.
Duties & Responsibilities:
Provide inbound phone support to Huntington Retail banking colleagues, resolving inquiries related to policies, procedures, systems, and customer service scenarios.
Deliver coaching and guidance to colleagues to promote best practices and elevate customer experience.
Resolve complex customer issues through completion, ensuring adherence to service level agreements.
Support overflow call volume from other Lines of Business (e.g., Business Banking, Wealth Management, Lending), applying cross-functional knowledge and CSC resources.
Identify and recommend process improvements to enhance internal workflows and external customer service.
Maintain accurate documentation of interactions and resolutions in CSC systems.
Participate in team huddles, calibration sessions, and ongoing training to stay current on updates and initiatives.
Perform other duties as assigned.
Requirements
Basic Qualifications:
High School Diploma or equivalent.
3 or more years of customer service experience.
Preferred Qualifications:
Experience within the Customer Solution Center or Retail Banking environment.
Associate’s degree preferred.
Working knowledge of transferable systems such as Argo Teller, account opening requirements, ATM support, CD/IRA regulations, and Lending Policies.
Supervisory or leadership experience is a plus.
Proven ability to resolve complex customer service issues with professionalism and empathy.
Strong written and verbal communication skills.
Collaborative team player with a passion for delivering “Simply the Best” service.
Proficiency in PC and internet-based applications.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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