Job Information
The Ohio State University Customer Service Associate in Columbus, Ohio
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Job Title:
Customer Service Associate
Department:
Student Life | Service2Facilities
Job Description
The Information Associate receives requests and determines the appropriate course of action and/or referral to resolve requests utilizing excellent customer service. Receives and evaluates requests including, but not limited to phone calls, e-mails, radios, etc., and decides appropriate action to resolve the issue utilizing excellent customer service based on training, experience and standard operating procedures; communicates information to appropriate operating units and customers; coordinates communication of information for various emergencies such as power outages, alarms, elevator entrapments, etc., and nonemergency situations in accordance to all appropriate procedures; answers calls, e-mails, letters, etc.; monitors facility controls and alarms like building equipment alarms, fire alarms, door alarms, etc., as required and ensures appropriate communication for resolution according to procedures; performs prescribed follow-up action to ensure issues are resolved to completion and all other parties are appropriately informed; receives and inputs service requests into appropriate data management systems; facilitates key sign-out/in, distribution of access cards, departmental vehicles, radios, package and letter pickup and delivery; issues temporary identification cards as required and according to appropriate procedures; participates in providing direction, guidance and mentors student staff; days may vary and are subject to change as dictated by operational need; this position is Classified Civil Service, is not exempt from overtime, and is paid biweekly.
Qualifications
Required: Per CCS Specs. One year experience in customer service or communications, including analyzing & interpreting information; 6 mos. experience in operation of computer and related peripheral equipment; 3 mos. experience in information research & analysis.
Desired: Experience working in facilities management or facilities operations environment; valid driver license; at least 1 year experience working in a customer call center; excellent written and oral communication, organizational, and customer service skills; experience using Microsoft office production software and integrated work order management systems.
Additional Information:
Compensation
The pay range for this postion is $16.65 - $21.77 based on education and experience.
Career Roadmap Information
Function: Sales and Customer Service
Subfunction: Customer Service
Career Band: Technical
Career Level: T2
Location:
Lincoln Tower (0271)
Position Type:
Regular
Scheduled Hours:
40
Shift:
Varying Shifts
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home (https://osu.wd1.myworkdayjobs.com/en-US/OSUCareers/userHome) section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions (https://hr.osu.edu/careers/faq/) .
The university is an equal opportunity employer, including veterans and disability.
At Ohio State, you’ll find work that inspires you. We offer roles and growth opportunities in countless fields and specialties — including a job that’s right for you .
Ohio State benefits (https://hr.osu.edu/benefits/) give you options to take care of what matters most to you — and opportunities to make adjustments as your life and needs change, including:
• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.
As Buckeyes, we accomplish more together. No matter your role, you’ll be part of creating what people need now: pathways to education, research and health care.
Working at Ohio State means you’re part of a team with a strong sense of community and an unwavering commitment to excellence — and, of course, incomparable Buckeye spirit. We bring out the best in people, help each other succeed and learn together.
By joining Ohio State, you become part of a top-20 public university with one of America’s leading academic health centers. We’re a team of dedicated colleagues with access to boundless resources that support you.
Review the Frequently Asked Questions (https://hr.osu.edu/careers/faq/) for details on using Workday and submitting your application.