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Requisition: 2026-184858 Client Success Manager / Senior Living / Long-Term Care Pharmacy Services Job Locations US-OH-COLUMBUS ID 2026-184858 Line of Business PharMerica Position Type Full-Time Our Company PharMerica Overview The Client Success Manager, Senior Living cultivates and maintains an on-going strategic relationship with their clients. They are responsible for the ensuring customer satisfaction with pharmacy services, issue resolution and overall retention of their clients. This position requires entails 75% travel in and throughout the territory. Territory: OH, MI, & parts of IN Ideal location to reside is within the territory In order to meet the needs of our Clients and PharMerica standards, this position cannot be performed remotely outside of the listed territory. Schedule: Monday - Friday, Hours per business needs. Required: 3 or more years' experience in client management (customer service) or sales in Long-Term Care. Experience with Long Term Care Pharmacy Services a plus. We offer: DailyPay Flexible schedules Competitive pay Shift differential Health, dental, vision and life insurance benefits Company paid STD and LTD Tuition Assistance Employee Discount Program 401k Paid-time off Tuition reimbursement Non-retail/Closed-door environment Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today! This position will be posted for a minimumof 5 days Responsibilities * Works with the Director, Senior Living Account Management in developing strategies that result in retention of assigned PharMerica Clients * Works with the Senior Living team to manage PharMerica's Clients and customers. * Conducts and documents meetings with assigned clients * Works directly with key PharMerica teams to deliver on client commitments and to meet service-level agreements. * Owns client issue escalation and resolution process. * Prepares for and participates in a client review process to include maintaining documents for such review. * Documents Client retention, upselling activities, and interactions, in PharMerica's designated CRM platform * Owns proving insight and recommendations on pricing negotiation and contract renewals. * Works with other disciplines (billing, credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved. * Prepares quarterly business review materials and client engagement call materials as assigned. * Conducts routine client-facing training for PMC products, tools and resources. * Provides educational materials to facilitate compliance with PMC procedures, tools and resources. * Supports solution selling or up-selling of PharMerica products and services. * Ensures an overall positive experience for the assigned client base. * Works collaboratively with clients and key PharMerica management to implement various corporate initiatives, implement PharMerica products/services/tools, and oversee new facility start-ups/transitions. * Compiles Client reports and assists with CRM data management and issue resolution management. * Attend PharMerica corporate/networking events and conferences, as needed. * Mentor other associates as needed or required * 60-70% Travel Required * Performs other tasks as assigned. * Conducts job responsibilities in accordance with the standards set out in