Job Information
Robert Half Banking Customer Service representative in Columbus, Ohio
Description
We are seeking a customer-focused professional to join our client's Customer Solutions Center as a Business Direct Banker. In this role, you will support business banking clients by handling inbound inquiries, providing solutions, and identifying opportunities to enhance their banking experience. This position blends service and sales, requiring strong communication skills and the ability to navigate a fast-paced, high-volume environment.
What You’ll Do:
Serve as a primary point of contact for business clients, delivering timely and accurate support
Handle inbound calls related to accounts, transactions, and banking services
Identify client needs and recommend appropriate banking products and solutions
Promote and refer deposit, lending, and digital banking services when appropriate
Work toward first-call resolution by using available tools and resources effectively
Assist other teams and departments during peak volumes or special projects
Maintain knowledge of business banking products, systems, and procedures
Ensure all interactions align with compliance, regulatory, and risk standards
Meet performance goals related to customer satisfaction, quality, and productivity
Partner with team members and leadership to support training and continuous improvement
Requirements
What We’re Looking For:
High school diploma or equivalent required
At least 1 year of customer service experience (call center or banking preferred)
Strong communication skills with the ability to build rapport with clients
Comfortable working in a high-volume, fast-paced environment
Ability to multitask and navigate multiple systems simultaneously
Basic proficiency with Microsoft Office and web-based tools
QPreferred Experience:
Sales or referral-based experience with a goal-driven mindset
Background supporting business or commercial banking clients
Strong attention to detail and problem-solving abilities
Ability to work both independently and as part of a team
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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