Job Information
Cardinal Health Analyst, IT Service Center in Columbus, Ohio
What IT Service Center contributes to Cardinal Health
Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.
IT Service Center resolves client/customer technical issues through virtual, real-time communication with clients/customers in accordance to service level objectives, processes, and procedures. This job family serves as a liaison between the client/customer and other internal Information Technology resources to resolve business issues related to technologies and, as necessary, escalates complex and large-scale issues to other job families. IT Service Center maintains a knowledge repository which is maintained for use across IT to assist in supporting clients/customers.
The Nuclear & Precision Health Solutions Support Team is a full-service technical support center that provides immediate assistance for customers and clients utilizing Cardinal Health applications and hardware. This includes the support of proprietary business applications, and Windows-based business-to-business products and solutions, pharmacy management tools, standard desktop applications, and the associated hardware platforms, databases, and network connectivity.
This individual must be okay with flexible work schedules (work hours will cover 7:00am-8:00pm EST, Monday through Friday including Holidays). After training this opening will be for the 11:00 AM - 8:00 PM EST shift.
Responsibilities
Provide technical support to the organizations internal/external users of computer applications and hardware.
Answer questions regarding system procedures, online transactions, systems status and downtime procedures.
Serve as a liaison between customer/client and IT to resolve business issues related to technologies.
Collaborate with network services, software systems engineering and/or applications development in order to restore service and/or identify problems.
Maintain a troubleshooting tracking log ensuring timely resolution of problems.
Manage user access rights.
Qualifications
0-2 years of experience, preferred
Bachelor's degree in related field, or equivalent work experience, preferred
Experience supporting proprietary software applications, Microsoft Windows 7/10
Experience in an inbound phone support or customer service environment
Experience setting up and supporting network printing using TCP/IP
Fundamental understanding of networking including TCP/IP, WINS, DNS
Switch and Router setup and troubleshooting
Experience supporting label printers
Fundamental understanding of SQL is a plus
Knowledge of Nuclear Medicine is a plus
What is expected of you and others at this level
Applies basic concepts, principles and technical capabilities to perform routine tasks
Works on projects of limited scope and complexity
Follows established procedures to resolve readily identifiable technical problems
Works under direct supervision and receives detailed instructions
Develops competence by performing structured work assignments
Anticipated hourly range: $22.30 per hour - $28.80 per hour
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Application window anticipated to close: 05/04/2026 *if interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
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Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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