Job Information
NORTH CENTRAL MEANTAL HLTH SVCS 988 Licensed Supervisor, 2nd & 3rd Shifts in Columbus, Ohio
North Central operates the largest 988 Call Center in Ohio. People struggling with mental health crises can call 988, a new, national hotline number focused on providing lifesaving suicide prevention and crisis services. The 988 network is made up of over 200 call centers nationwide receiving calls, chats and texts from people in crisis connecting callers with specialists trained to assist with mental health crises, including psychotic symptoms and substance abuse. Due to expansion and necessity, we are seeking both 2nd and 3rd shift supervisors.
This is non-exempt, full-time position* reporting to the Suicide Prevention Services Director. Work week availability is required 7-days, Sunday through Saturday. Shifts will be completed *on site. Bachelor's level degree and Ohio LSW, LPC or MFT license is required. Rate of pay is $33.00 hourly.
- 2nd Shift: 4:00 p.m.-1:00 a.m.
- 3rd Shift: 12:00 a.m.-9:00 am.
Key Functions
Provide assistance to Program Director to coordinate and administrate an effective Suicide Prevention Program consistent with the overall goals and objectives of the company.
Participate in suicide prevention information systems for program evaluation and reporting.
Work collaboratively with the Program Director to ensure training is updated, encompasses the mission of both the 988 and the suicide prevention programs and supports best practices.
Maintain compliance with all standards required for all regulating and accrediting bodies, inclusive of policies, procedures, required training and quality assurance standards.
Ensure shift coverage of the call center through scheduling and cooperative coordination with the Program Director.
Provide training for 988 employees and volunteers.
Work cooperatively with the IT department to report technical issues and assist to ensure technology is meeting program needs.
Provide assistance to coordinate suicide prevention services with other providers, complete agency service plan goals and objectives, consultation, education and awareness presentation for community agencies and groups, maintain statistical data, prepare reports and develop or revise program materials with the Program Director.
Provide supervision and support for 988 Call Center staff and volunteers, inclusive of training, scheduling, completing reports, time records and performance reviews.
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