Job Information
ThompsonGas Customer Service Representative (Customer Service Rep) in Columbiana, Alabama
Des
Major Job Duties:
- Handle inbound calls by asking probing questions to uncover sales and service opportunities
- Evaluate sales methods and company programs to meet current customer needs and develop potential business leads
- Address customer issues and respond to all inquiries including, but not limited to, pricing, billing, products, grievances and new account set-up
- Handle each call with a high level of professionalism, warmth and eagerness
- Possess a working knowledge of all ThompsonGas products and service offerings
- Hold a thorough understanding of policies and procedures related to safety, product delivery and service
- Provide timely and accurate information on customer orderstatus
- Lead outbound calling operations in effort to collect from past duecustomers
- Enter and update customer account information in CARGAS and MPXsystems
- Process billing payments for walk-incustomers
- Responsible for processing driver daily paperwork
- Other duties and projects as assigned