Job Information
Robert Half Bilingual Customer Service Representative in Columbia, South Carolina
Description
We are seeking a Bilingual Customer Service Representative (Spanish/English) to join a fast-paced contact center environment.
Key Responsibilities
Handle inbound and/or outbound customer calls, emails, or chats in both Spanish and English
Assist customers with general inquiries, account information, policy questions, and service requests
Accurately document customer interactions and update information in internal systems
Resolve issues professionally and escalate complex concerns as needed
Maintain a high level of customer satisfaction while meeting quality and performance metrics
Follow company policies, procedures, and compliance guidelines
Requirements
Fluent in both Spanish and English (verbal and written)
Previous customer service or call center experience preferred
Strong communication, listening, and problem-solving skills
Comfortable navigating multiple systems while on calls
Reliable, professional, and customer-focused
Insurance knowledge or experience is a plus, but training may be provided
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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