Job Information
Hyatt Front Office Supervisor in COLORADO SPRINGS, Colorado
Description:
Cheyenne Mountain Resort, Destination by Hyatt is seeking individuals with unmatched service. Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
Our mission is to care for people so they can be their best!
Cheyenne Mountain Resort opened in 1985 and sits on 25 acres of land. The 4-StarFull Serviceproperty is nestled in the lush greens of Southern Colorado Springs andoverseesImpressive mountainviews, along with exciting activities like golf, swimming, and tennis. These allow for the unique experience that you can only get at this resort.
Hourly Rate: $20.00, commensurate with experience.
Position Overview: The Front Office Supervisor leads the Hosts, who are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. The Front Office Supervisor creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful, and exceptional service, while maintaining a clean, comfortable, and inviting environment. The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing suite revenue and occupancy.
Job Functions & Responsibilities:
Responsible for the oversight of Front Office Hosts, guest registration process, and communication of hotel services and promotions.
Strong guest service orientation in order to ensure high guest expectations.
This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience.
Fast-paced environment that requires continuous standing.
Other duties may include processing forms of payment and responding to guest inquiries.
Demonstrates Hyatt Values.
First contact for guest concerns.
Exercises best practices for service recovery.
Trains all new Front Office Hosts.
Conducts huddles to ensure clear communication of the day’s events to all Front Office Hosts.
Oversees group reservations to ensure that they are pre-assigned and pre-keyed.
Responsible for walk through of public areas and kitchen with follow up report/checklist to management.
Acts as Manager on Duty in the absence of management.
Inventory control of Front Office supplies.
Expedia/hotels.com billing
Qualifications:
Must be 18 years of age or older
A true desire to satisfy the needs of others in a fast-paced environment
Refined verbal and written communication skills
Minimum of one-year previous front office supervisory experience preferred
Refined verbal and written communication skills
Ability to work a flexible schedule including weekends, holidays and occasional overnight shifts
Must be proficient in general computer knowledge, Opera PMS knowledge is a plus.
Ideal applicant should have strong organizational skills, ability to work with flexible work schedule, be a team player and a dynamic leader
High energy, effective communicator
Ability to stand and walk for long periods of time
Hospitality degree or applicable experience an asset
Our Values: Empathy / Wellbeing / Respect / Integrity / Experimentation / Inclusion
Full Time Benefits:
Medical/Dental/Vision Insurance
Health Savings Plan and Flexible Savings Plan with Medical Coverage
Colleague Discounted Room Rates
12 Complimentary Room Nights (based on availability)
Paid Time Off
2 Floating Holidays
8 Paid Holidays
Growth Opportunities
Referral Bonus
Recognition & Rewards
Basic Life Insurance
Sick Days
Friends & Family Room Rates
401(k) (Match: 1-3% = dollar/dollar, 4-5% = $.50/dollar after 1 year)
Employee Stock Purchase Plan (5% discount)
Complimentary Parking
Complimentary Meal During Each Shift
Employee Assistance Program (EAP)
Hyatt Property Restaurant/Coffee Shop Discount
This application window is anticipated to be open at a maximum of 30 days from March 13, 2026 – April 13, 2026, or until a candidate is selected. Applications will be reviewed in the order in which they are received. Please visit careers.hyatt.com to apply.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Primary Location: US-CO-Colorado Springs
Organization: Cheyenne Mountain Resort
Pay Basis: Yearly
Job Level: Full-time
Job: Front Office
Req ID: COL004650
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.