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Cimarron is seeking a *Client Support Administrator (CSA) Technical Lead *to support the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract at Schriever Space Force Base in the Colorado Springs, CO area. 

Key Duties:

• Implement and maintain enterprise and mission IT systems while serving as a primary interface for supported users.
• Provide leadership, guidance, and training to Client Support Administrators (CSAs) and other technicians.
• Develop and maintain system documentation, standard operating procedures (SOPs), and training materials.
• Oversee Task Order (TO) break/fix, sustainment, and IMAC activities to ensure efficient issue resolution.
• Monitor IT systems using tools like Remedy and Power BI to track performance, identify anomalies, and report issues.
• Serve as a subject matter expert (SME) for MDA systems, providing advanced troubleshooting and technical support.
• Coordinate communication of Enterprise IT outages and status updates between MIT CSAs and leadership.
• Manage Remedy queue operations to ensure ticket accuracy, timely resolution, and effective knowledge base maintenance.

Travel

Up to 10%

Required Skills, Experience, and Education:

• Due to facility security requirements, only U.S. citizens are eligible for consideration at this time. 
• Ability to complete a pre-employment background check and drug screening, which will include, but is not limited to, testing for marijuana use.
• This position requires access to federal facilities. Candidates must possess a valid, unexpired Real ID-compliant driver's license or state-issued identification card at the time of hire. If you are unsure whether your ID is Real ID-compliant, please check for the star symbol in the upper portion of your driver's license or state ID.
• Active Secret Clearance. 
• 5 or more years of IT experience.
• Current DoD 8570-approved IAT Level II or IAM Level I Certification.

Desired Skills, Experience, or Education:

• Experience supporting Missile Defense Agency or Department of Defense programs.
• Experience with DoD and DISA Information Assurance programs.
• Experience with Virtual Desktop Environment Support.
• Experience with storage appliances configuration.
• Experience using the Remedy software action request system.
• Experience with Microsoft Endpoint Configuration Manager (MECM).
• Experience with audiovisual systems.
• Bachelor's degree in an IT or engineering-related discipline.

Business Profile:

Cimarron is a global solutions company with a strategic partnering approach to satisfying customer-driven requirements. We ensure customer success with a modern approach and experienced leadership. Driven by an entrepreneurial spirit, Cimarron is fueled by highly skilled employees, developing new innovative technologies, and delivering superior products and services. We believe in recognizing employees' worth by offering competitive salaries and benefits, including health, dental, and vision insurance, 401(k) contributions, educational reimbursement, and much more. From company communication through Company-wide information meetings led by our President and CEO, to an Awards program designed to recognize our amazing employees and their accomplishments, you will not only feel like you are a part of a team, you will be a valued member of the Cimarron family. Cimarron is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law.