Job Information
Insight Global Defect Management Coordinator in Collierville, Tennessee
Job Description
A client/employer of Insight Global is searching for a Defect Management Coordinator to own the end-to-end triage and resolution of digital product defects, ensure clear intake, accurate prioritization, fast routing, and timely closure. This role will act as the central link between Product, Engineering, QA, Support, and business teams. The coordinator drives SLA compliance, reduces ticket aging, improves MTTR, and strengthens overall product quality through strong operational oversight, cross‑functional coordination, and continuous process improvement.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
3+ years of experience in digital product operations, QA, support operations, or defect management
Strong knowledge of Agile and the software development lifecycle
Hands-on experience with Jira, Octane, or similar tools
Proven ability to manage high-volume, fast-paced workflows
Excellent cross-functional communication skills
Data-driven mindset with experience using reporting and dashboard tools - Experience supporting large-scale or multi-team product environments
Familiarity with SLA/SLO design and service management practices
Background in root cause analysis or quality improvement
Knowledge of ITIL or similar incident and problem management frameworks