Job Information
Texas A&M University Customer Service Associate II in College Station, Texas
Job Title
Customer Service Associate II
Agency
Texas A&M Agrilife Extension Service
Department
Soil & Crop Sciences
Proposed Minimum Salary
$17.50 hourly
Job Location
College Station, Texas
Job Type
Staff
Job Description
About Texas A&M AgriLife
Texas A&M AgriLife is comprised of the following Texas A&M University System members:
Texas A&M AgriLife Extension Service (https://agrilifeextension.tamu.edu/)
Texas A&M AgriLife Research
College of Agriculture and Life Sciences at Texas A&M University (https://aglifesciences.tamu.edu/)
Texas A&M Forest Service
Texas A&M Veterinary Medical Diagnostic Laboratory (https://tvmdl.tamu.edu/)
As the nation’s largest most comprehensive agriculture program, Texas A&M AgriLife brings together a college and four state agencies focused on agriculture and life sciences within The Texas A&M University System. With over 5,000 employees and a presence in every county across the state, Texas A&M AgriLife is uniquely positioned to improve lives, environments and the Texas economy through education, research, extension and service.
Click here (https://agrilife.tamu.edu/) to learn more about how you can be a part of AgriLife and make a difference in the world!
Responsibilities:
- Primary responsibility will include compiling customer information and laboratory analysis data into the various databases and developing client invoices/statements and reports. - Provide first person contact with visiting clients and offer limited client phone support. -Additional responsibilities may include assisting in one of the laboratories with weighting of samples and use of one of the laboratory’s NIR spectrophotometers for non-destructive forage/plant tissue analyses.-Work with laboratory managers to maintain and update the appropriate laboratory Standard Operating Procedures documentation.-Greets customers and responds to difficult customer inquiries and complaints.-Explains and applies policies and procedures. Investigates and researches customer complaints and participates in resolving problems. Assists in the development of office procedures.-Helps train and advise staff. Compiles data to prepare correspondence, forms, reports, or other documents. Receives and processes request for service.-Adds, verifies, retrieves, and changes customer order information. Acts as a liaison between service area and other units. Enters billing charges and may accept payments.
-Other duties as required.
Required Education and Experience:-High school diploma or equivalent combination of education and experience.-Three years of related experience.
Required Knowledge, Skills and Abilities:-Knowledge of word processing, spreadsheet, and database applications.
-Strong verbal and written communication skills.
-Strong customer service skills and detail-oriented.
-Ability to type accurately and use Word, and Excel documents.-Ability to multitask and work cooperatively with others.
Why Work at Texas A&M AgriLife?
When you choose to work for Texas A&M AgriLife, you become part of an organization that is an established leader in agriculture and life sciences with a wide range of capabilities to meet the needs of our statewide, national, and international constituents.
In addition, Texas A&M AgriLife offers a comprehensive benefit package including the following:
Health, dental, vision, life and long-term disability insurance (https://www.tamus.edu/benefits/) with Texas A&M AgriLife contributing to employee health and basic life premiums
12-15 days of annual paid holidays
Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
Automatic enrollment in the Teacher Retirement System of Texas
Employee Wellness Initiative for Texas A&M AgriLife
Applicant Instructions
Applications received by Texas A&M AgriLife must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to prepopulate the online application.
Please attach to your completed applications:
-Resume
-List of references with email and daytime phone number(s)
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.
Equal Opportunity/Veterans/Disability Employer.