Job Information
ST USA Holding Corp. Customer Service Technician in Coldwater, Michigan
Position Summary:
Analyze, troubleshoot, and resolve technical-related issues for installation, warranty, product fit, and other customer issues.
Position Responsibilities:
Work in a fast-paced environment, taking incoming technical service calls from customers.
Listen, then analyze to resolve technical issues or questions
Communicate with customers in a professional and respectful manner
Provide solid problem-solving skills with proficient attention to detail
Provide outstanding customer service
Efficient in returning all calls, emails, or any other form of follow-up needed to the customer
Work as a team with the customer service and sales teams to ensure customer needs are met.
Monitor forums for technical-related topics
Collaborate with R&D on engineering and common customer service issues
Comply with all local, state, and federal laws and compliance
Specific Knowledge, Skills, and Abilities:
Strong organizational and time management skills.
Strong technical understanding of products and vehicles
Must be able to work well under pressure.
Ability to read product prints
Effective and professional written and verbal communication skills
Meticulous attention to detail and accuracy.
Ability to establish and meet deadlines.
Flexibility and the ability to thrive in a fast-paced environment.
Education:
High School Diploma or GED required
Experience:
Technical background in vehicle mechanics and function
Understanding of suspension is a plus
Work Environment and Physical Requirements:
Cubicle setting
Sitting for long periods of time
Long periods of computer usage