Job Information
Cognizant TL-CX-Backoffice Helpdesk in Coimbatore, India
Job Summary
Join our dynamic team as a Backoffice Helpdesk Specialist where you will play a crucial role in supporting our hi-tech operations. With your expertise in English communication and domain knowledge in hi-tech you will ensure seamless customer interactions and efficient problem resolution. This role offers a rotational shift work model from our office providing you with a challenging yet rewarding environment.
Responsibilities
Provide exceptional support to customers by addressing their queries and resolving issues efficiently.
Collaborate with cross-functional teams to ensure smooth operations and enhance customer satisfaction.
Utilize your expertise in English communication to deliver clear and concise information to customers.
Manage and prioritize multiple tasks to meet deadlines and maintain service quality.
Implement best practices in helpdesk operations to improve efficiency and customer experience.
Analyze customer feedback to identify areas for improvement and propose actionable solutions.
Maintain accurate records of customer interactions and resolutions for future reference.
Assist in the development and implementation of training programs for new team members.
Monitor and report on helpdesk performance metrics to drive continuous improvement.
Stay updated with industry trends and advancements to provide informed support and advice.
Ensure compliance with company policies and procedures in all customer interactions.
Contribute to team meetings and brainstorming sessions to foster innovation and growth.
Support the companys mission by delivering high-quality service that positively impacts society.
Qualifications
Demonstrate proficiency in English communication to effectively interact with customers.
Possess domain knowledge in hi-tech to understand and address customer needs accurately.
Exhibit strong problem-solving skills to resolve customer issues promptly.
Show ability to work in a rotational shift environment and adapt to changing schedules.
Display excellent organizational skills to manage multiple tasks efficiently.
Have experience in a backoffice or helpdesk role within the hi-tech industry.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.